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Cisco Cisco Computer Telephony Integration Option 8.5 Technical References

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17
CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
Client Events Service
CALL_CLEARED_EVENT
The CTI Server sends a CALL_CLEARED_EVENT message to the CTI client when a call is terminated, 
usually when the last device disconnects from a call. The CALL_CLEARED_EVENT message is 
defined in 
ConnectionDevice 
ID 
The device ID of the device associated with the 
connection.
STRING
64
RetrievingDevice 
ID (optional)
The device ID of the device that deactivated hold.
STRING
64
Maximum message size (including header):
162
Table 5-9
CALL_RETRIEVED_EVENT Message Format (continued)
Table 5-10
CALL_CLEARED_EVENT Message Format
Fixed Part
Field Name
Value
Data Type
Byte 
Size
MessageHeader
Standard message header. MessageType = 13.
MHDR
8
MonitorID
The Monitor ID of the device or call monitor that caused 
this message to be sent to the client, or zero if there is no 
monitor associated with the event (All Events Service).
UINT
4
PeripheralID
The PeripheralID of the ACD where the call activity 
occurred.
UINT
4
PeripheralType
The type of the peripheral (
USHORT
2
ConnectionDevice 
IDType
The type of device ID in the ConnectionDeviceID floating 
field (
USHORT
2
ConnectionCallID
The Call ID value assigned to this call by the peripheral or 
Unified CCE.
UINT
4
LocalConnection 
State
The state of the local end of the connection (
USHORT
2
EventCause
A reason for the occurrence of the event (
).
USHORT
2
Floating Part
Field Name
Value
Data Type
Max. 
Size
ConnectionDevice 
ID 
The device ID of the device associated with the cleared 
connection.
STRING
64
Maximum message size (including header):
94