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Cisco Cisco Computer Telephony Integration Option 8.5 Technical References

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CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
Client Events Service
CALL_TRANSFERRED_EVENT
The CTI Server may send a CALL_TRANSFERRED_EVENT message to the CTI client when a call is 
transferred to another destination. The CALL_TRANSFERRED_EVENT message is defined in 
Table 5-15
CALL_TRANSFERRED_EVENT Message Format
Fixed Part
Field Name
Value
Data Type
Byte 
Size
MessageHeader
Standard message header. 
MessageType = 18.
MHDR
8
MonitorID
The Monitor ID of the device or call 
monitor that caused this message to be 
sent to the client, or zero if there is no 
monitor associated with the event (All 
Events Service).
UINT
4
PeripheralID
The Unified CCE PeripheralID of the 
ACD where the call activity occurred.
UINT
4
PeripheralType
The type of the peripheral (
). USHORT
2
PrimaryDeviceIDType
The type of device ID in the 
PrimaryDeviceID floating field 
(
).
USHORT
2
PrimaryCallID
The Call ID value assigned to the 
primary call by the peripheral or 
Unified CCE.
UINT
4
LineHandle
Identifies the teleset line being used.
USHORT
2
LineType
The type of the teleset line 
(
).
USHORT
2
SkillGroupNumber
The number of the agent Skill Group 
the call is attributed to, as known to 
the peripheral. May contain the 
special value NULL_SKILL_GROUP 
(
) when not applicable or not 
available. Some ACDs ignore this 
field and/or use the ACD default; see 
the list immediately following 
.
UINT
4
SkillGroupID
The SkillGroupID of the agent 
SkillGroup the call is attributed to. 
May contain the special value 
NULL_SKILL_ GROUP (
) 
when not applicable or not available.
UINT
4
SkillGroupPriority
The priority of the skill group, or 0 
when skill group priority is not 
applicable or not available.
USHORT
2