Cisco Cisco Computer Telephony Integration Option 8.5 Technical References
25
CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
Client Events Service
CALL_DIVERTED_EVENT
The CTI Server may send a CALL_DIVERTED_EVENT message to the CTI client when a call is
removed from a previous delivery target. The CALL_DIVERTED_EVENT message is defined in
removed from a previous delivery target. The CALL_DIVERTED_EVENT message is defined in
ConnectedPartyDevice IDType
(optional)
(optional)
The type of device ID (
) in
the following ConnectedParty
DeviceID floating field. There may be
more than one ConnectedParty
DeviceIDType field in the message
(see NumParties). This field always
immediately follows the
corresponding Connected
PartyCallID field.
DeviceID floating field. There may be
more than one ConnectedParty
DeviceIDType field in the message
(see NumParties). This field always
immediately follows the
corresponding Connected
PartyCallID field.
USHORT
2
ConnectedParty DeviceID (optional)
The device identifier of one of the call
parties. There may be more than one
ConnectedParty Device ID field in the
message (see NumParties). This field
always immediately follows the
corresponding Connected
PartyDevice IDType field.
parties. There may be more than one
ConnectedParty Device ID field in the
message (see NumParties). This field
always immediately follows the
corresponding Connected
PartyDevice IDType field.
STRING
64
Maximum message size (including header):
1534
Table 5-15
CALL_TRANSFERRED_EVENT Message Format (continued)
Table 5-16
CALL_DIVERTED_EVENT Message Format
Fixed Part
Field Name
Value
Data Type
Byte
Size
Size
MessageHeader
Standard message header. MessageType = 19.
MHDR
8
MonitorID
The Monitor ID of the device or call monitor that
caused this message to be sent to the client, or zero if
there is no monitor associated with the event (All
Events Service).
caused this message to be sent to the client, or zero if
there is no monitor associated with the event (All
Events Service).
UINT
4
PeripheralID
The Unified CCE PeripheralID of the ACD where the
call activity occurred.
call activity occurred.
UINT
4
PeripheralType
The type of the peripheral (
).
USHORT
2
ConnectionDevice
IDType
IDType
The type of device ID in the ConnectionDeviceID
floating field (
floating field (
USHORT
2
ConnectionCallID
The Call ID value assigned to this call by the
peripheral or Unified CCE.
peripheral or Unified CCE.
UINT
4
ServiceNumber
The service that the call is attributed to, as known to
the peripheral. May contain the special value NULL_
SERVICE (
the peripheral. May contain the special value NULL_
SERVICE (
) when not applicable or not
available.
UINT
4