Cisco Cisco Computer Telephony Integration Option 8.5 Technical References
34
CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
Client Events Service
CALL_DEQUEUED_EVENT
The CTI Server may send a CALL_DEQUEUED_EVENT message to the CTI client when a call is
removed from a queue. The CALL_DEQUEUED_EVENT message is defined in
removed from a queue. The CALL_DEQUEUED_EVENT message is defined in
.
Table 5-21
CALL_DEQUEUED_EVENT Message Format
Fixed Part
Field Name
Value
Data Type
Byte
Size
Size
MessageHeader
Standard message header. MessageType = 86.
MHDR
8
MonitorID
The Monitor ID of the device or call monitor that caused this
message to be sent to the client, or zero if there is no monitor
associated with the event (All Events Service).
message to be sent to the client, or zero if there is no monitor
associated with the event (All Events Service).
UINT
4
PeripheralID
The Unified CCE PeripheralID of the ACD where the call
activity occurred.
activity occurred.
UINT
4
PeripheralType
The type of the peripheral (
USHORT
2
ConnectionDevice
IDType
IDType
The type of device ID in the ConnectionDeviceID floating
field (
field (
USHORT
2
ConnectionCallID
The Call ID value assigned to this call by the peripheral or
Unified CCE.
Unified CCE.
UINT
4
QueueDeviceType
Indicates the type of device identifier supplied in the
QueueDeviceID floating field (
QueueDeviceID floating field (
).
USHORT
2
ServiceNumber
The service that the call is attributed to, as known to the
peripheral. May contain the special value NULL_SERVICE
(
peripheral. May contain the special value NULL_SERVICE
(
) when not applicable or not available.
UINT
4
ServiceID
The ServiceID of the service that the call is attributed to.
May contain the special value NULL_ SERVICE
(
May contain the special value NULL_ SERVICE
(
) when not applicable or not available.
UINT
4
NumQueued
The number of calls remaining in the queue for this service. USHORT
2
NumSkillGroups
The number of Skill Group queues that the call has been
removed from, up to a maximum of 20. This value also
indicates the number of SkillGroupNumber, Skill GroupID,
and SkillGroup Priority floating fields in the floating part of
the message. A zero value indicates that the call has been
implicitly removed from all queues.
removed from, up to a maximum of 20. This value also
indicates the number of SkillGroupNumber, Skill GroupID,
and SkillGroup Priority floating fields in the floating part of
the message. A zero value indicates that the call has been
implicitly removed from all queues.
USHORT
2
LocalConnection
State
State
The state of the local end of the connection (
USHORT
2
EventCause
A reason for the occurrence of the event (
).
USHORT
2
Floating Part
Field Name
Value
Data Type
Max.
Size
Size
Connection
DeviceID
DeviceID
The device ID of the device associated with the connection. STRING
64