Cisco Cisco Computer Telephony Integration Option 8.5 Reference Guide

IN-1

CTI Driver for Siebel 7 Reference Guide for Cisco ICM/IPCC Enterprise & Hosted Editions

Cisco CTI OS Release 7.2(1)

I N D E X

Agent state toggling, configuring

3-17

Agent statistics for broadcast messages

4-2

Alcatel switch-specific information

5-4

Architecture

basic components

1-3

introduction

1-2

multiple site

1-3

Aspect switch-specific information

5-4

Broadcast messages

agent statistics

4-2

creating Siebel business service

4-7

skill group statistics

4-4

Broadcast statistics

4-1

configuring

4-1

configuring, sample DEF file

A-9

driver parameters

A-9

events, parameters passed with

3-9

Business service for message broadcast, creating

4-7

Business services

creating

4-7

script

A-1

Call

context transfer rules

1-4

events, parameters passed with

3-9

CallVariable

2-3

ChangeBusyState command, configuring, sample DEF
file

B-1

Cisco Data Store

installation

2-6

starting

2-7

Client tracing control registry values

3-20

Commands, Siebel

3-12

Components

1-2

Configuring

agent state toggling

3-17

switches between multiple calls

3-18

CTI Driver

customizing

3-1

installing

2-1

CTI OS client logs

5-1

CTI OS Driver

for Siebel events

3-13

Siebel event names

3-4

CTI OS Server

1-1

Customizing

CTI Driver

3-1

Siebel commands

3-12

Data availability

1-4

Data Store installation

2-6

DEF file

composition

3-3

reading

3-3

sample for event handling

3-2

sample of Login command

3-12

Driver