Cisco Cisco Computer Telephony Integration Option 9.0 Reference Guide
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Cisco ICM Software CTI Driver for Siebel 7 Reference Guide Release 6.0(0)
Chapter 4 Broadcast Statistics
Invoking Service Methods
•
ClearAgentBroadcasts
•
RemoveUserFromBroadcast
This new business service is successfully entered in the Siebel database and can
be used with the DEF file as explained in the
be used with the DEF file as explained in the
section.
Invoking Service Methods
This section describes each service method that will be invoked using a DEF file.