Cisco Cisco Computer Telephony Integration Option 9.0 Troubleshooting Guide
Chapter 1 Problems and Symptoms
General Softphone/Desktop Problems
1-4
Cisco ICM Software CTI OS Troubleshooting Guide Release 6.0(0)
General Softphone/Desktop Problems
This section discusses softphone and desktop related problems.
Startup Problems
Symptom
There are no buttons enabled when the softphone starts and the status
bar indicates Disconnected.
Possible Cause
This symptom indicates that the softphone is unable to connect
to a CTI OS Server to get configuration information. This may be due to an
incorrectly configured or unreachable configuration server. See
incorrectly configured or unreachable configuration server. See
for more information on how to resolve
this problem.
Login Problems
If you are using the Cisco Media Termination Service, see also the section
for login problems specific to that package.
Symptom
The softphone starts correctly but when I attempt to login (i.e., click the
Login button, enter login information, and click OK), nothing happens. None of
the buttons are enabled. In the status bar, the Extension, Instrument, Agent ID,
and Agent Status fields are blank and the rightmost fields display Disconnected
and Offline.
the buttons are enabled. In the status bar, the Extension, Instrument, Agent ID,
and Agent Status fields are blank and the rightmost fields display Disconnected
and Offline.
Note
NOTE: This behavior may be sporadic between system restarts.
Possible Cause
This symptom is caused by the softphone's inability to connect
to the CTI OS Server(s) specified in the connection profile chosen from the
Connect to drop-down list in the login dialog. This is due to an incorrectly
Connect to drop-down list in the login dialog. This is due to an incorrectly