Cisco Cisco Prime Service Catalog 10.0 Installation Guide

If you receive any of the errors described in this chapter, please try the recommended solution.

The root causes for this issue would be:

Application has not been logged on with fully qualified domain name.

Cognos server name does not contain a valid domain name.

Log on to the Request Center application with a fully qualified domain name. You need to give the fully 
qualified name for the host name (<host Name>+<domain names>).

For example:

inssa.oqkqas.celosis.com

inssa.celosis.com

inssa.celosis.net

Open the setup.properties file located under (<cognos_temp_Installer> /cognosinstaller).

Edit the gateway and application server as below if the server name does not have a fully qualified 
domain name.

For example: 

gateway.server.name=inssa.qakqas.celosis.com.

application.server.name= inssa.qakqas.celosis.com.

Open a Command Prompt window, go to <cognos_temp_Installer> /cognosinstaller) directory, 
and execute configure.cmd script.