Cisco Cisco Prime Service Catalog 10.0 Installation Guide

Do not name a dictionary or service which is reportable with the following names:

Calendar Scheduled Date

CalendarStartedDate

CalendarDueDate

CalendarClosedDate

Customer

Dictionary

Keyword

Performer

Queue

Requestor

Service

TaskType

All Tasks

Authorization Tasks

Service Delivery Tasks

RequisitionTaskFact

ServiceRequestFact

ServiceTaskFact

TaskEffortEntryFact

Group

Organizational Unit

Person

In order for the ETL scripts to run correctly, it is important that you set the system clock of the Service 
Catalog Application Server machine correctly, and the system clock of the Service Catalog database 
machine correctly. Furthermore, the database clock for the RDBMS instance where the Service Catalog 
database resides needs to match the system clock of the operating system where the database is installed. 
All date/time values are stored in the Service Catalog database and in the Data Mart database in GMT. 
Therefore, if you have a distributed environment where the Application Server machine is different from 
the database machine, it is OK for these two machines to be in different time zones. Just make sure that 
the system clock is set correctly for whatever time zone each machine happens to be in.

If you are using Symantec Antivirus, you must be running version 10.0.2.2000 or later.

Log on to Request Center.

Choose the Reporting module.