Cisco Cisco Intelligent Automation for SAP 3.0 User Guide
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Cisco TEO—Process Automation Guide for Incident Analysis for SAP
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Chapter 2 Understanding the Automation Pack Content
Viewing Automation Pack Content and Dependencies
Incident Analysis for SAP Knowledge Base Articles
The knowledge base articles provide information to help understand the results of an activity or process,
including a summary of what has occurred, the possible cause of the results, and suggested actions to
take to resolve issues. The Incident Analysis for SAP automation pack contains the Knowledge Base
articles that are included in the SAP activities.
including a summary of what has occurred, the possible cause of the results, and suggested actions to
take to resolve issues. The Incident Analysis for SAP automation pack contains the Knowledge Base
articles that are included in the SAP activities.
To view the knowledge base articles for Incident Analysis for SAP, use the Administration—Knowledge
Base Articles view. See the Tidal Enterprise Orchestrator Reference Guide for additional information
on knowledge base articles.
Base Articles view. See the Tidal Enterprise Orchestrator Reference Guide for additional information
on knowledge base articles.
Viewing Automation Pack Dependencies
Use the Dependencies tab to view the automation packs and adapters referenced by the objects in the
automation pack. These object must be installed prior to importing the Incident Analysis for SAP
automation pack.
automation pack. These object must be installed prior to importing the Incident Analysis for SAP
automation pack.
Step 1
On the Administration—Automation Packs view, select Incident Analysis for SAP, right-click and
choose Properties.
choose Properties.
Step 2
On the Incident Analysis for SAP Properties dialog box, click the Dependencies tab.
Figure 2-3
Incident Analysis for SAP Properties—Dependencies Tab