Cisco Cisco Prime Service Catalog 10.0 Technical References
3-28
Cisco Prime Service Catalog 10.0 Configuration Guide
OL-31034-01
Chapter 3 Site Administration
Support Utilities
Step 3
Enter the full directory path of the destination folder for the “*.destinationFolder.location” parameter.
For Windows: Use a double-back-slash as a directory separator; for example,
C:\\CiscoServicePortal\\RC_log_dest. For UNIX/Linux: Use a single-forward-slash as a directory
separator; for example, /opt/CiscoServicePortal/RC_log_dest.
For Windows: Use a double-back-slash as a directory separator; for example,
C:\\CiscoServicePortal\\RC_log_dest. For UNIX/Linux: Use a single-forward-slash as a directory
separator; for example, /opt/CiscoServicePortal/RC_log_dest.
In the example above,
“C:\\CiscoServicePortal\\RC_log_dest” is set as the location of the destination folder for the Request
Center log files.
Center log files.
Step 4
For WebSphere or WebLogic servers, enter the full directory path of the application server’s log
directory in the “*.log.location” parameter. For JBoss, the “*.log.location” parameter should be left
blank.
directory in the “*.log.location” parameter. For JBoss, the “*.log.location” parameter should be left
blank.
Step 5
Set the maximum size of the destination folder in the “*.destinationFolder.size.limit” parameter. The
unit for the destination folder maximum size is GB. Fractions can be used. For example, if you want to
use 500 MB, enter 0.5; for 250 MB, enter 0.25. If the files in this folder exceed this size an error message
appears.
unit for the destination folder maximum size is GB. Fractions can be used. For example, if you want to
use 500 MB, enter 0.5; for 250 MB, enter 0.25. If the files in this folder exceed this size an error message
appears.
In the example above,
1 sets the maximum size of the destination folder to 1 GB.
Step 6
Save the support.properties file.
Step 7
Reboot the Service Catalog server.