Cisco Cisco Prime Service Catalog 10.0 Technical References
5-67
Cisco Prime Service Catalog 10.0 Configuration Guide
OL-31034-01
Chapter 5 System Administration
Troubleshooting
Environment/Platform Overview
It is useful to document the systems in your environment by using a matrix like the one provided in the
Cisco publishes a support matrix detailing the software on which each version of Service Catalog is
certified. The Cisco Technical Assistance Center (TAC) will always have the most current version of this
matrix, adjusted for point releases and Service Packs.
certified. The Cisco Technical Assistance Center (TAC) will always have the most current version of this
matrix, adjusted for point releases and Service Packs.
When to Call the Cisco Technical Assistance Center (TAC)
It is a good idea to inform the Cisco Technical Assistance Center (TAC) before performing any system
maintenance tasks that may affect:
maintenance tasks that may affect:
•
Server operating system patches/upgrades
•
Database server patches/upgrades
•
Service Catalog application server patches or upgrades – Validate the update is supported by Cisco
first!
first!
•
LDAP Directory tree structure changes
•
Single Sign-On system upgrades
Collecting Troubleshooting Information
Site Debugging
If an “Our Apologies” exception occurs, you may turn on “Debug” via the Debugging option of
Administration module Settings.
Administration module Settings.
Debugging adds the URL of the current page at the bottom of the page. Clicking on the URL provides
links to additional information which may be helpful to Cisco support personnel.
links to additional information which may be helpful to Cisco support personnel.