Cisco Cisco Prime Service Catalog 10.0 Technical References

By default, some preconfigured roles automatically can access any queue. Consequently, any entity 
(person, organization, or group) granted one of those roles is able to access the queue. In addition, 
members of any OUs associated with the queue automatically are allowed to access the queue. 

People are all the individuals who either receive services via My Services or provide services via Service 
Manager, as well as all the administrators, managers, and users of all other application modules. 

You must set up all individuals who are system users, whether they are within or external to your 
organization. The following two statements are important to remember:

A person is a member of one or more Organizational Units.

A person can only be “Home” in one OU.

Service Catalog provides three mechanisms for adding people:

Organization Designer allows administrators to create a person interactively, using the pages 
described in this section.

 The Import Person event in Directory Integration can create a person and his/her home OU. For 
more information, see the 

The Directory Task available in the service workflow (delivery plan) can create a person based on 
service form data. For more information, see the 

Cisco Prime Service Catalog Designer Guide.

No matter how a person is created, their personnel information can be maintained using Organization 
Designer.

When creating a new person, you must assign a default, or Home, organizational unit to the person. 
Therefore make sure you create the organizational unit before you create the new person.

To add a new person the following fields are required (marked with an asterisk (*)): 

First Name

First name of the person.

Last Name

Last name of the person.

Email

Contact email address.