Cisco Cisco Prime Service Catalog 10.0 Technical References

Functional positions can add flexibility to configuring a service's delivery plan and assigning 
responsibilities for various aspects of the Service Catalog application. A task within the system can be 
assigned to a functional position. A person, queue or role can then be assigned to fill that functional 
position. The functional position can be referenced in tasks (assigned as a task performer) or in 
namespaces (included in an email sent to the appropriate person or people.)

Functional positions can be associated with one of the four entity types:

Organizational Units

Service Groups 

Services 

Accounts

Service Catalog provides several standard functional positions, which cannot be modified. In the 
illustration below, the check boxes to the left of the system-defined functional positions are dimmed, 
indicating that these positions cannot be deleted or updated. The “Manager” and “Tester” positions were 
created at this site.

Functional positions associated with each type of entity appear on the Positions page for organizational 
units in Organization Designer, or on the General tab for services or service groups in Service Designer. 
For example, with just the standard functional positions associated with an organization, the account 
functional positions page for maintaining Organizations would look like this: