Cisco Cisco Prime Service Catalog 10.0 Technical References

Service Catalog includes a set of preconfigured email templates. You can set up a service's delivery plan 
to automatically send these in response to events that occur. The Administration module allows you to 
create new and modify provided templates used in email notifications. These email are used to inform 
recipients of steps within the approval and delivery process.

Templates used by Request Center are found under the General link. Templates used by Demand Center 
are found under Agreement Email Templates. You can set up Administration so that the system 
automatically sends these in response to events that occur. For example, when a service requires 
authorization from a manager, the system can send the manager an email notifying that a service request 
requires approval. You can change the included templates or add templates suitable for your 
organization. 

You can view email template information using one of the following methods:

On the Home page, click Manage Email Templates. On the Email Templates navigation pane, click 
the template name you wish to open to view.

On the navigation bar, click Notifications. On the Email Templates navigation pane, click the 
template name you wish to open to view.

Clicking the template name displays the template styling options and content. A sample Request Center 
template is shown below.