Cisco Cisco Prime Service Catalog 10.0 Technical References
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Cisco Prime Service Catalog 10.0 Configuration Guide
OL-31034-01
Chapter 3 Site Administration
Lists
Configuring Templates
To configure an email template, supply the following information:
You can delete any email template that you created and that is not in use. Preconfigured templates cannot
be deleted.
be deleted.
Service Catalog sends the email notification formatted as a MIME multi part message with both a text
part and an HTML part. Most email clients ignore the text part and display the html part.
part and an HTML part. Most email clients ignore the text part and display the html part.
For instructions on using the HTML editor, see the Cisco Prime Service Catalog Designer Guide.
Using Namespaces
See the Cisco Prime Service Catalog Designer Guide for details on formatting emails with dynamic data
content.
content.
The recipients of the notification will (obviously) depend on the event which triggers sending the email.
For example, the customer (#Requisition.Customer.Email#) should typically receive notifications about
significant changes in the status of a request.
For example, the customer (#Requisition.Customer.Email#) should typically receive notifications about
significant changes in the status of a request.
If the event is an authorization or review, it may be prudent to include the authorizer's delegate in the list
of recipients (#Requisition.Alternate.Email#). If no delegate is currently designated, the namespace
value will be blank and will not affect the appearance of the notification.
of recipients (#Requisition.Alternate.Email#). If no delegate is currently designated, the namespace
value will be blank and will not affect the appearance of the notification.
Lists
Administration allows you to modify standard lists of values used across the site and in related reports
and publish available languages.
and publish available languages.
Use the Lists tab to configure the following lists:
Name
Name of the new email template.
Subject
email subject; may use namespaces.
From
Sender's valid email address.
To
Valid email address for recipients; multiple recipients can be separated by
semicolons; typically uses namespaces.
semicolons; typically uses namespaces.
Type
Request Center or Demand Center.
Language
Display language.
HTML Part
Click to show the template as it would appear in an HTML-aware email system. When
clicked, HTML Editor tools appear to allow you to format the email template.
clicked, HTML Editor tools appear to allow you to format the email template.
Text Part
Click to show the HTML tags and text used to format the template.
List name
Description
Cost Drivers
Cost Drivers are available when configuring Cost Details for services in Service
Designer.
Designer.
Objectives
The Objectives list is used to configure Objective Metrics that are available in
a drop-down list when creating Objectives in Service Designer.
a drop-down list when creating Objectives in Service Designer.