Cisco Cisco Prime Service Catalog 10.0 Technical References
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Cisco Prime Service Catalog 10.0 Reporting Guide
OL-31037-01
Chapter 1 Advanced Reporting Data Mart
Overview
These reporting capabilities are seamlessly integrated into the Service Catalog framework, but are
implemented using tools from the IBM Cognos Series 8 Business Intelligence (BI) solution toolset.
These tools are summarized below.
implemented using tools from the IBM Cognos Series 8 Business Intelligence (BI) solution toolset.
These tools are summarized below.
•
IBM Cognos 8 Connect allows Service Catalog to display Cognos reports and other reporting
objects.
objects.
•
IBM Cognos 8 provides production-quality reports to business users and nontechnical users. Such
users can use Cognos 8 capabilities to print reports or save output in formats suitable of Office or
other applications.
users can use Cognos 8 capabilities to print reports or save output in formats suitable of Office or
other applications.
•
IBM Cognos Query Studio (presented to users as “Ad-Hoc Reports”) allows users to perform
ad-hoc queries on the reporting data.
ad-hoc queries on the reporting data.
•
IBM Cognos Report Studio (presented to users as “Report Designer”) allows users to modify
existing reports or produce new reports. It is recommended for technical users or power users, who
can understand the relationships among different types of data stored in the Service Catalog
database.
existing reports or produce new reports. It is recommended for technical users or power users, who
can understand the relationships among different types of data stored in the Service Catalog
database.
•
IBM Cognos Data Manager is the tool used by Cisco engineers to produce the programs that
extract data from the transactional database and load it into the dedicated reporting environment.
extract data from the transactional database and load it into the dedicated reporting environment.
•
IBM Cognos Framework Manager is used by Cisco engineers to define the data level and business
level views of the information which are available to end users for ad-hoc reports and queries.
level views of the information which are available to end users for ad-hoc reports and queries.
•
IBM Cognos Event Studio defines events, triggered by the value of data in the reporting database.
When an event occurs, users can be notified by means such as e-mail or running an exception report.
The application does not come with any preconfigured events, but allows Advanced Reporting user
to define their own events, based on contents of the data mart.
When an event occurs, users can be notified by means such as e-mail or running an exception report.
The application does not come with any preconfigured events, but allows Advanced Reporting user
to define their own events, based on contents of the data mart.
This chapter does not describe in detail the usage of the Cognos toolset. Rather, it concentrates on the
data provided in the Service Catalog reporting and query environment, and how the Cognos tools can be
used to generate reports to support business processes. For detailed information on the Cognos toolset,
Service Catalog users are urged to take training courses from Cognos.
data provided in the Service Catalog reporting and query environment, and how the Cognos tools can be
used to generate reports to support business processes. For detailed information on the Cognos toolset,
Service Catalog users are urged to take training courses from Cognos.
In this Chapter
Section
Description
Describes the contents of this chapter
Describes the components of the Service Catalog reporting solution
Describes how to run prebuilt reports, provided as part of the Standard
Reports Package and gives a brief description of the report inventory
Reports Package and gives a brief description of the report inventory
Describes the Service Catalog data mart implemented via the Custom
Reports Package and the ad-hoc reports and query capabilities
available for building reports including form data as well as other
requisition and task-related data
Reports Package and the ad-hoc reports and query capabilities
available for building reports including form data as well as other
requisition and task-related data
Discusses best practices for configuring reportable dictionaries and
services, and for changing the definitions of reportable objects
services, and for changing the definitions of reportable objects
Describes the key performance indicators and how to integrate these
into a Service Catalog dashboard
into a Service Catalog dashboard