Cisco Cisco Prime Service Catalog 10.0 Technical References

The reporting and advanced reporting capabilities are packaged and licensed as two modules which are 
available separately. 

The Reporting module is bundled with a basic Service Catalog license. The Reporting module provides 
a set of prebuilt reports on service design, organizational entities, and on transactions (requisitions and 
tasks) processed through Service Catalog. This module also provides a set of Key Performance 
Indicators (KPIs), charts which can be configured to appear on each user's reporting dashboard. The 
following sections discuss capabilities provided by the Reporting module:

The Advanced Reporting module may be licensed as an add-on to a basic Service Catalog license. The 
Advanced Reporting module includes a data mart for Service Catalog, as well as tools for building 
simple queries and more complex reports based on data in the data mart.

The following sections discuss capabilities provided by the Advanced Reporting module:

Describes measures and attributes available in the reporting options 
and how to effectively measure service volume delivery and task 
delivery performance

Gives the database design for all tables used to construct standard 
reports and KPIs

Provides additional information on the administration and 
configuration of the Service Catalog data mart