Cisco Cisco Prime Service Catalog 10.0 Information Guide
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“Sasol plans to move to a cloud-based IT environment to provide automated provisioning for data center requests
and offer infrastructure-as-a-
service in an internal private cloud,” says Pretorius. “We are confident that
implementing Cisco Prime Service Catalog will position the company to transition smoothly to this cloud-based
model.”
model.”
Next Steps
In the second phase, Fuller’s team will add at least 100 more unique services to the catalog, including service
packages to address more complex requests. Sasol is evaluating Cisco Request Center Reporting for identifying
service request patterns and correlations to further streamline the service request process. “In the next phase,
service request patterns and correlations to further streamline the service request process. “In the next phase,
business line and IM managers should be better able to coordinate, manage demand, and also control budget
more closely through detailed, automated charge
backs,” says Pretorius.
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