Cisco Cisco Prime Provisioning 6.3 Troubleshooting Guide

The Domain Detailed Synchronization Log shows this error:

The phone SEP0003E386360F and its lines could not be added to the subscriber

record because a service area with the following properties could not be

determined in the domain Bel: 

 Call Processor: CUCM Athens−CiscoUnifiedCM

 Voice Device Group: Default

 Common Device Configuration: null

 Call Search Space (Device): null

 Location: Hub_None

 Protocol: SCCP

In this scenario, the service area configuration does not match the phone configuration. This relates to how the
product, which is the phone in this scenario, is mapped to the configured service area in Cisco Prime
Collaboration Provisioning.

Here are the matching rules for all of the products: