Cisco CiscoWork QoS Policy Manager 4.1.2 User Guide
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User Guide for QoS Policy Manager 3.0
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Preface
Obtaining Technical Assistance
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses priority level 1 or priority level 2
issues. These classifications are assigned when severe network degradation
significantly impacts business operations. When you contact the TAC Escalation
Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.
issues. These classifications are assigned when severe network degradation
significantly impacts business operations. When you contact the TAC Escalation
Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country,
go to this URL:
go to this URL:
Before calling, please check with your network operations
center to determine the
level of Cisco support services to which your company is entitled: for example,
SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When
you call the center, please have available your service agreement number and your
product serial number.
SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When
you call the center, please have available your service agreement number and your
product serial number.