User GuideTable of ContentsUser Guide for QoS Policy Manager3.01Contents3Preface23Audience23Conventions23Related Documentation24Obtaining Documentation25World Wide Web25Ordering Documentation25Documentation Feedback26Obtaining Technical Assistance26Cisco.com27Technical Assistance Center27Cisco TAC Web Site28Cisco TAC Escalation Center29Introduction31What Is Quality of Service?31What Is CiscoWorks QoS Policy Manager?33Overview of QoS Policy Manager34QoS Analysis35Policy Configuration35QoS Configuration for IP Telephony36Device Management36Deployment36Additional Administration Applications37QPM Features38Basic Concepts in QPM40How Does QPM Interact with Other Network Management Products?41Supported Devices and Software Releases42Migrating from QPM 2.1.x42Planning for Quality of Service45Planning for QoS Deployment45What Types of Quality of Service Does QPM Handle?47Packet Marking49Traffic Policing for Limiting Bandwidth and Marking Traffic50Traffic Shaping for Controlling Bandwidth52Queuing Techniques for Congestion Management for Outbound Traffic54Class-Based QoS Queuing: Multiple-Action, Class-Based Policies55Distributed Weighted Fair Queuing (DWFQ): High Speed WFQ for VIP Interfaces56Fair Queuing (FQ): Flow-Based Queuing57Priority Queuing (PQ): Basic Traffic Prioritization on Routers58Custom Queuing (CQ): Advanced Traffic Prioritization on Routers59Weighted Fair Queuing (WFQ): Intelligent Traffic Prioritization on Routers60First In, First Out (FIFO) Queuing: Basic Store and Forward on Routers61Weighted Round Robin (WRR): Managing Layer 3 Switch Congestion62Managing Congestion on Switch Ports632 Queues, 2 Thresholds (2Q2T)631 Priority Queue, and 2 Queues 2 Thresholds (1P2Q2T)642 Queues, 1 Threshold (2Q1T)644 Queues, I Threshold (4Q1T)644 Queues, 2 Thresholds (4Q2T)65Queuing Techniques for Congestion Avoidance on Outbound Traffic65Management of Voice and Other Real-Time Traffic67Low Latency Queuing (LLQ): Strict Priority Queuing68IP RTP Priority: Providing Strict Priority to Voice Traffic68Link Fragmentation and Interleaving (LFI): Reducing Delay and Jitter on Lower Speed Links69Compressed Real-Time Protocol (CRTP): RTP Header Compression to Reduce Delay70Frame Relay Fragmentation (FRF): Preventing Delay on Frame Relay Links70Managing Traffic Through Access Control71Signaling Techniques71IP Precedence and DSCP Values: Differentiated Services71Resource Reservation Protocol (RSVP): Guaranteed Services72More Information About Quality of Service74General QoS Information74Voice over IP Information74IOSSoftware Release 12.x Documentation75IOSSoftware Release 11.1cc Documentation75Catalyst Documentation76Getting Started77Understanding the QPM Workflow78Starting QPM80Working with the QPM User Interface81Understanding the QPM User Interface82Using QPM Tables84Using QPM Wizards86Working with Multiple Users87User Permissions87Exiting QPM88Managing Devices89Understanding the Device Inventory89Adding Devices to the Device Inventory91Adding a Single Device93Importing Devices from a Device Inventory CSV File94Importing Devices from RME96Importing Virtual Devices97Importing Devices from QPM 2.1x98Configuring Default Device Access Parameters100Viewing Device Discovery Status101Working with Devices102Viewing and Editing Device Properties102Exporting Device Information103Connecting to a Device Using Telnet104Viewing Device Configuration105Setting Device Policy Groups Assignments105Rediscovering Device Information106Working with Device Folders107Creating Device Folders108Organizing Devices with Device Folders109Editing Device Folders109Deleting Device Folders110Using Additional Device Functions111Updating Device Access Parameters from RME111Importing Device Roles111Removing Devices112Working with Network Elements113Overview of Network Elements113Viewing and Editing Network Element Properties113Setting Network Element Policy Group Assignments114Working with Source-Destination Pairs116Creating Source-Destination Pairs116Editing Source-Destination Pairs117Deleting Source-Destination Pairs118Hiding and Displaying Interfaces118Hiding Interfaces119Displaying Interfaces119Searching for Devices and Network Elements120Working with Device Groups122Understanding Device Groups122Setting the Active Device Group123Synchronizing Permissions and Device Group Information124Editing Device Group Properties125Deleting Device Groups from QPM126Configuring QoS for IP Telephony127Understanding QoS for IP Telephony127Network Model for Configuring QoS for IP Telephony129Using QPM to Configure QoS for IP Telephony130Configuring QoS Using the IP Telephony Wizard131Using the IP Telephony Wizard133Introduction136Selecting Devices for QoS Configuration137Selecting the IP Phone Connections139Selecting the SoftPhone Connections140Selecting the CallManager and Gateways Ready Ports141Selecting the IntraLAN Connections142Selecting Voice VLAN Devices143Selecting the Switch to the WAN Router Connections144Selecting the Router WAN to Switch Connections145Selecting WAN Serial Point-to-Point Connections146Selecting WAN Frame Relay Connections148End149Modifying Voice Policy Groups150Viewing the Voice Ready Report151Working with Policy Groups and Policies153Working with Policy Groups154Understanding Policy Groups154Creating a Policy Group157Defining QoS Properties and Mappings160Defining QoS Properties161Defining Mappings164Setting Network Element Assignments165Copying Policy Groups167Uploading Device QoS Configurations to Policy Groups168Viewing Policy Group Information170Modifying a Policy Group171Deleting a Policy Group175Viewing Policy Translations175Working with Policies176Understanding Policies177Displaying the Policies Pages178Displaying Policies in a Policy Group178Displaying Policies in a Policy Group Template179Creating a Policy179General Policy Definition180Defining a Policy Filter181Defining QoS Policy Actions183Viewing the Policy Summary185Modifying a Policy186Deleting Policies187Enabling and Disabling Policies187Changing the Priority of Policies188Searching for QoS Properties and Policies189Working with Aliases190Defining IP Aliases190Defining Application Aliases191Modifying Aliases192Deleting Aliases193Working with Policy Group Templates193Understanding Policy Group Templates194Creating a Policy Group Template195Viewing Policy Group Template Information195Modifying a Policy Group Template197Disconnecting Policy Groups from Policy Group Templates200Disconnecting an Individual Policy Group from its Template200Disconnecting Several Policy Groups from a Template201Deleting Policy Group Templates202More Information on Policy Configuration202QoS Configuration on Network Element Types203Configuring FRTS Policies208Configuring VLAN Policies210Deploying QoS Policies213Understanding Policy Deployment214Deploying Policies and QoS Configurations215Step 1: Selecting a Deployment Group for Deployment216Step 2: Validating the Historical Deployment Group218Step 3: Selecting and Previewing the Devices for Deployment219Step 4: Entering the Job Details for Deployment221Step 5: Confirming the Wizard Information for Deployment222Viewing the Deployment Status222Pausing and Resuming a Deployment Job224Stopping a Deployment Job225Redeploying a Job226Managing Historical Versions226Restoring and Deploying a Historical Deployment Group228Viewing a Historical Deployment Group229Deleting a Historical Job230Locking and Unlocking a Historical Job231Downloading a Historical Job’s Configuration Files231Viewing the Job Details Report232Viewing Device Deployment Errors and Warnings234Viewing the Deployment History Report234Viewing the DNS Resolution235Viewing the Status of Devices236Previewing the CLI Commands236Creating a CLI Preview Job237Step 1: Selecting the Deployment Group for a CLI Preview Job238Step 2: Previewing and Selecting the Devices for a CLI Preview Job239Step 3: Confirming the Wizard Information for a CLI Preview Job240Viewing the CLI Preview Jobs240Verifying Device Configuration242Creating a Device Configuration Verification Job243Step 1: Selecting the Deployment Group for a Verification Job243Step 2: Previewing and Selecting the Devices for a Verification Job244Step 3: Confirming the Wizard Information for a Verification Job245Viewing the Device Configuration Verification Jobs245Deploying Jobs from an External Trigger248Working with Deployment Groups251Understanding Deployment Groups252Opening a Deployment Group253Creating a New Deployment Group254Copying a Deployment Group255Renaming a Deployment Group256Deleting a Deployment Group257Managing Multiple Deployment Groups257Using QoS Analysis259Understanding QoS Analysis259Understanding the Types of QoS Analysis260Understanding What QPM Monitors261Performing Baseline QoS Analysis262Using QoS Analysis with Existing QoS Configuration263Performing Historical QoS Analysis264Defining a Historical QoS Analysis Task266Editing Historical QoS Analysis Tasks268Deleting Historical QoS Analysis Tasks269Stopping Historical QoS Analysis Tasks270Viewing Historical QoS Analysis Reports270Exporting Historical QoS Analysis Data271Customizing Historical QoS Analysis Reports273Freeing Disk Space for QoS Analysis274Performing Real-Time QoS Analysis275Defining a Real-Time QoS Analysis Task276Editing Real-Time QoS Analysis Tasks278Deleting Real-Time QoS Analysis Tasks278Running Real-Time QoS Analysis Reports279Customizing Real-Time QoS Analysis Reports280Additional Administration Features281Backing Up and Retrieving Data281Understanding QPM Backups282Making and Scheduling Backups283Viewing Backup History284Retrieving Backup Information285Retrieving a Full Backup285Retrieving Incremental Backups286Viewing Retrieved Backup History287Deleting Backups287Deleting a Full Backup287Deleting Incremental Backups288Viewing and Deleting Backup Schedules289Using the QPM Audit289Viewing Audit Logs290Deleting Audit Logs291Importing Policies from QPM 2.1.x291Changing SNMP Settings294Troubleshooting QPM295Obtaining System Status Information for Troubleshooting295Problems Starting QoS Policy Manager297Troubleshooting Problems Starting Common Services297Troubleshooting Problems Starting QPM297Troubleshooting User Interface Problems298Troubleshooting Device Management Problems299Troubleshooting Deployment Problems301Troubleshooting QoS Analysis Problems304Disk Space Shortage Problems304Monitoring Error Messages305Troubleshooting Display Problems308Troubleshooting the IP Telephony Network309Troubleshooting Database Backup Problems311Devices Tab Reference313Manage313Device Table Page314Policy Group Assignment Dialog Box318Device Folder Setting Dialog Box318Device Properties Page319Display show run Page325Ignored Interfaces List Dialog Box326Interfaces Page326Interface Properties Page328Source-Dest Pair Page330Source-Dest Pair Properties Page331VLANs Page332VLAN Properties Page333Import Devices Wizard334Import Devices Wizard - General Page335Import Devices Wizard - Select Devices Page338Discovery Status Page341Discovery Status Devices List Dialog Box342Device Groups Page345Device Group Properties Page347Device Folders Page350Device Folder Properties Page351Search352Search for Devices Page353Devices Search Result Page355Search for Interfaces Page358Interfaces Search Result Page360Search for VLANs Page361VLANs Search Result Page364Search for VCs Page365VCs Search Result Page367Search for DLCIs Page368DLCIs Search Result Page370Search for Source-Dest Pairs Page371Source-Dest Pairs Search Result Page373Options374Update Passwords (RME) Page374Sync Privileges Page377Import Device Roles Page378Configure Tab Reference379Deployment Groups379Deployment Groups Page380Deployment Group Page381Copy Deployment Group Dialog Box382Libraries382IP Aliases Page383IP Alias Dialog Box383Applications Page384Application Alias Dialog Box385Policy Group Templates Page386Attached Policy Groups Page388Template Definition Wizard389Template Definition Wizard: General Definition Page389Policy Groups391Policy Groups Page392Copy Policy Group Dialog Box395General Page (Policy Group and Template)395Device Constraints Page397QoS Properties Page398NBAR Port Mappings Page400NBAR Port Mapping Dialog Box401DSCP to CoS Mappings Page402DSCP to CoS Mapping Dialog Box403CoS to DSCP Mappings Page403CoS to DSCP Mapping Dialog Box404IP Precedence to DSCP Mappings Page405IP Precedence to DSCP Mapping Dialog Box406DSCP to Markdown Mappings Page406DSCP to Markdown Mapping Dialog Box408Excess Markdown Mappings Page408Excess Markdown Mapping Dialog Box409In Policies/Out Policies Page410Policy Summary Page412Reorder Policies Dialog Box413Assigned Network Elements Page413Add Assignment Dialog Box416Policy Group Definition Wizard418Policy Group Definition Wizard: General Definition Page418Policy Group/Template Definition Wizard: Constraint Definitions Page421Manual Constraint Definition Page423Define from Inventory Page424Constraint Definition from Inventory Page425Policy Group Definition Wizard: Capabilities Report Page427QoS Properties Definition Wizard428QoS Properties Wizard: Congestion Management Page429QoS Properties Wizard: 1P2Q2T/2Q2T Mappings Page4341P2Q2T/2Q2T Mapping Dialog Box435QoS Properties Wizard: 4Q2T CoS Mappings Page435QoS Properties Wizard: 4Q2T DSCP Mappings Page436QoS Properties Wizard: 4Q2T DSCP Mapping Dialog Box436QoS Properties Wizard: Shaping Settings Page437QoS Properties Wizard: Traffic Control Settings Page439QoS Properties Wizard: Congestion Avoidance Page444WRED Mapping Dialog Box446QoS Properties Wizard: Summary Page447Policy Wizard448Policy Wizard: General Page449Policy Wizard: Filter Page450Policy Wizard: Rule Setting Page451Application Dialog Box452Protocol Dialog Box453Source IP / Destination IP Dialog Box455Service Dialog Box456CoS Dialog Box456MPLS Dialog Box457IP-RTP Port Range Dialog Box457Policy Wizard: Marking Actions Page458Policy Wizard: Microflow Policing Actions Page459Policy Wizard: Policing Actions Page461Policy Wizard: Shaping Actions Page464Policy Wizard: Queuing Actions Page465Policy Wizard: Congestion Avoidance Actions Page468Policy Wizard: Summary Page469Policy Translation Page469Translation Report Page470Upload QoS Configuration Page470Upload Dialog Box471IP Telephony472IP Telephony Wizard: Introduction Page473IP Telephony Wizard: Select IP Telephony Devices Page474IP Telephony Wizard: Assignment Summary Page475IP Telephony Wizard: Select IP Phone Connections Page477IP Telephony Wizard: Remove Network Elements Page479IP Telephony Wizard: Select SoftPhone Connections Page481IP Telephony Wizard: Select CallManager Connections Page483IP Telephony Wizard: Select IntraLAN Connections Page485IP Telephony Wizard: Select Voice VLAN Connections Page488IP Telephony Wizard: Select Switch to WAN Router Connections Page490IP Telephony Wizard: Select Router WAN to Switch Connections Page492IP Telephony Wizard: Select WAN Point to Point Connections Page494IP Telephony Wizard: Select WAN Frame Relay Connections Page496IP Telephony Wizard: End Page499Search500Policy/Properties Search Page500Policy Search Results Page501Properties Search Results Page502Templates Policies Search Results Page503Templates Properties Search Results Page503Deploy Tab Reference505Deployment505Deployment Wizard - Deployment Group Selection Page506Deployment Groups List Page507Job History List Page508Validate Historical Page509Restore Validation Report Window509Deployment Wizard - Device Selection and Preview Page511Device Configuration Preview Window512Deployment Wizard - Job Details Page513Deployment Wizard - Summary Page514Jobs515Active Jobs Page516Job History Page518Restore Deployment Group Page520DNS Resolution Page521Job Details Report Page521Device Errors and Warnings Page523Deployment History Report Page523Managed Devices Page524Previews525CLI Preview Page525CLI Preview Wizard527CLI Preview Wizard - Deployment Group Selection Page527CLI Preview Wizard - Device Selection and Preview Page528CLI Preview Wizard - Summary Page529CLI Preview Details Page529Reports Tab Reference531IP Telephony531Voice Ready Report Page532Upload533Upload Reports Page533Upload Report534Analysis536Historical Monitoring Tasks Page536Historical Monitoring Task Wizard538Monitoring Task Wizard - Task Definition Page538Monitoring Task Wizard - Select Devices Page539Monitoring Task Wizard - Select Interfaces Page540Monitoring Task Wizard - Select Policies Page541Monitoring Task Wizard - Summary Page541Historical Reports Pages542Policies Graphs: Matching and Dropped Traffic for Policies Page542Filters Graphs: Matching Traffic for Filter Conditions Page545Actions Graphs: Policy Actions on Matching Traffic Page547Real-Time Monitoring Tasks Page549Real-Time Monitoring Wizard550Real-Time Monitoring Wizard - Device Selection Page551Real-Time Monitoring Wizard - Interface Selection Page551QoS Policy Manager - Real Time Report Window552Import Policy Groups556Import Policy Groups Reports Page557Import Report558Conflicts559FRTS Conflicts - Subinterfaces Page560FRTS Conflicts - DLCIs Page561Assignment Conflicts Reports Page562Assignment Conflicts Report563Verify Device Configuration Page564Job Verification Details Page565Device Configuration Verification Wizard566Device Configuration Verification Wizard - Deployment Group Selection Page567Device Configuration Verification Wizard - Device Selection and Preview Page567Device Configuration Verification Wizard - Summary Page568Restore569Restore Reports Page569Admin Tab Reference571Backup / Retrieve Backup571Create Backup Page572Retrieve Full Backup Page573Retrieve Incremental Backup Page574Retrieved Backup History Page575Scheduled Backups Page576Audit576Audit Trail Policy Groups/Policies Page577Audit Trail Deployment Group Actions Page578Audit Trail Library Components Page579Audit Trail General Logs Page580Audit Calendar Dialog Box581Import Policy Groups581Import Policy Groups From 2.1 Page582Import Policy Groups - Device Selection Page583Import Dialog Box584SNMP Parameter/Properties Page584CLI Command Reference for QPM Actions587Access List Configuration589Named ACL589Class-Based QoS Configuration590Class-Based QoS Marking592Class-Based QoS Policing592Class-Based QoS Shaping593Modular Shaping593FIFO Queuing Configuration594WFQ Configuration594WFQ on VIP Cards (DWFQ with QoS Group) Configuration594FRTS Configuration595WFQ with FRTS Configuration596FRTS with FRF.12 (Voice Configuration) Configuration596WRED Configuration597Priority Queuing Configuration597Custom Queuing Configuration598Weighted Round-Robin (WRR) Policies598NBAR Port Map Configuration599RSVP Configuration599IP RTP Priority Configuration599CRTP Configuration599LFI Configuration600TX-Ring Configuration600Inline Power600Access Control Policies600Router Marking Policies (PBR)601Policing Policies (CAR)601Shaping Policies (GTS)601Catalyst 5000 Marking Policies602Catalyst 6000 2Q2T and 1P2Q2T Queuing Configuration602Catalyst 6000 CoS, Precedence, DSCP, and DSCP Markdown Mapping602Catalyst 6000 Port Configuration603Catalyst 6000 Marking Policies603Catalyst 6000 Policing Policies603Configuration on Catalyst Switches with Supervisor IOS604Port Configuration on Catalyst Switches with Supervisor IOS604Marking Policies on Catalyst Switches with Supervisor IOS605Policing Policies on Catalyst Switches with Supervisor IOS606Queuing on Catalyst Switches with Supervisor IOS607CoS, Precedence, DSCP, and DSCP Markdown Mapping on Catalyst Switches with Supervisor IOS608Catalyst 2900XL and Catalyst 3500XL Marking Policies609Layer 3 Policing Policies609Layer 3 Shaping Policies609Catalyst 4000 Queuing Policies609Catalyst 4000 Marking Policies610Index611Size: 5.8 MBPages: 644Language: EnglishOpen manual
LeafletTable of ContentsAbout the Tutorial1Introduction11Product Features22Terminology24Features Overview64Using QPM68Getting Started76Deployment Groups94Define Policy Groups98In/Out QoS Policies114Assign Network Elements130IP Telephony Policy Groups138Deploy & Monitor Policies146Scenarios165Scenario 1167Scenario 2187Scenario 3201Install & System Administration219Installation221System Administration231References240Size: 7.4 MBPages: 243Language: EnglishOpen manual
