Cisco Cisco Hosted Collaboration Mediation 1.2 Troubleshooting Guide

Contents

Introduction

Prerequisites

Requirements

Components Used

Problem: HCM-F Administrator is not able to Add a New 'PLM2' Instance

Solution 1

Verify

Solution 2

Verify

Solution 3

Verify

Solution 4

Solution 5

Reference

Introduction

This document describes general troubleshooting steps for Hosted License Manager (HLM) and
Prime License Manager (PLM) while adding a new PLM. Moreover, perform these checklist before
you open a TAC case.

Prerequisites

Requirements

Cisco recommends that you have knowledge of these topics:

Cisco Hosted Collaboration Solution (HCS)

●

Cisco Hosted Collaboration Mediation Function (HCM-F)

●

License installation in ELM/PLM

●

Components Used

The information in this document is based on these software and hardware versions:

HCM-F 10.6.2

●

PLM 10.5.2

●

The information in this document was created from the devices in a specific lab environment. All of
the devices used in this document started with a cleared (default) configuration. If your network is
live, make sure that you understand the potential impact of any command.

Problem: HCM-F Administrator is not able to Add a New