Cisco Cisco Hosted Collaboration Mediation 1.2 Troubleshooting Guide

Cisco

Solution 4

HLM is able to contact the PLM but PLM replies with 401 message.

Add the the PLM OS admin user id and password

Solution 5

HLM is able to contact the PLM but PLM replies back with an incompatible version.

Ensure the PLM release added is suported by the HCM-F by refering to the HCS compatiblity
matrix

Reference

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/hcs/10_6_1/HCMF_Product/Trou
bleshooting_Guide/CHCS_BK_C434C53C_00_cisco-hcm-f-troubleshooting-guide-
10_6_1/CHCS_BK_C434C53C_00_cisco-hcm-f-troubleshooting-guide-
10_6_1_chapter_010.html

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https://www.cisco.com/c/en/us/support/docs/unified-communications/hosted-
collaboration-solution-hcs/119377-config-hcmf-00.html

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