Cisco Headend System Release 2.7
DHCT Errors
736107 Rev D
113
If you stage a DHCT and the EMM count is correct, but the ISE errors continually
increment, ask the DNCS operator to verify that the DNCS MAC address and the
Secure Micro Address match the CableCARD module. Then, ask the DNCS operator
to run the modDhctCfg -s [MAC address of the CableCARD module] command. If
this does not work, contact Cisco Services to obtain new EMMs for the SSC DHCT
and try to stage the SSC DHCT again.
DHCT Errors Solutions Table
The following table lists some common symptoms, the corresponding LED display,
and possible solutions to the problem. These symptoms and solutions are for DHCTs
with full display, alphanumeric LEDs. For DHCTs with single- or triple-LEDs, see
SSC DHCT Errors Solutions Table for Single- and Triple-LED DHCTs (on page 117).
Note: If you must return a SSC DHCT to us for repair.
Note: If you must return a SSC DHCT to us for repair.
Symptom
Possible Solution
DHCT displays the
following symptoms:
No display
POWER button does not
work
1
Switch the AC input and power cycle the DHCT.
2
If these steps do not work, return the SSC DHCT to
us for repair. Mark the repair tag with F1. No
Power/Bad Keypad Button.
DHCT displays the
following symptoms:
No display
POWER button works
1
Follow these steps:
a
Connect the DHCT to a known good RF cable.
b
Power cycle the SSC DHCT.
c
Wait 5 minutes.
2
If these steps do not work, return the SSC DHCT to
us for repair. Mark the repair tag with D2. Unable
to Connect to Network.