Cisco Headend System Release 2.7
DHCT Errors
736107 Rev D
115
Symptom
Possible Solution
DHCT will not download,
stays in hunt mode,
displaying the following
constantly:
h.xxx
1
Connect the DHCT to a known good RF cable.
2
Power cycle the SSC DHCT.
3
Force a download by following these steps:
a
Unplug the SSC DHCT power cord from the
power receptacle.
b
Plug the SSC DHCT power cord into the power
receptacle while pressing the SELECT and
POWER buttons at the same time (on the
DHCT front panel).
4
Have the DNCS operator confirm that the
hardware type on the DHCT label is associated
with the correct ROM version file on the DNCS.
Compare to a known good DHCT of the same type.
5
If these steps do not work, return the SSC DHCT to
us for repair. Mark the repair tag with D6. DHCT
in Hunt Mode (hXXX).
DHCT will not download,
stays in hunt mode,
displaying one the following
constantly:
r- - -
r.xxx
1
Force a download by following these steps:
a
Unplug the SSC DHCT power cord from the
power receptacle.
b
Plug the SSC DHCT power cord into the power
receptacle while pressing the SELECT and
POWER buttons at the same time (on the
DHCT front panel).
2
If the known good DHCT of the same type and
revision does not download, contact your DNCS
operator to resolve the network issue.
3
If these steps do not work, return the SSC DHCT to
us for repair. Mark the repair tag with D2. Unable
to Connect to Network.
DHCT continuously reboots
1
Power cycle the SSC DHCT.
2
Reformat the hard drive using the Staging Toolkit
by following these steps:
a
Disconnect the DHCT's RF input.
b
Press PAUSE until the Mail indicator flashes.
c
Press the PAGE – button.
d
Press LIST three times.
e
Reconnect the DHCT's RF input.
3
If these steps do not work, return the SSC DHCT to
us for repair. Mark the repair tag with D5.
Constantly Resets/Reboots.