Cisco Headend System Release 2.7
DHCT Errors
736107 Rev D
117
Symptom
Possible Solution
Tuner, QAM, or FDC levels
are less than range on the
Status Summary, Current
FDC, Current RDC, or
Current QAM diagnostic
pages
1
Connect the DHCT to a known good RF cable.
2
Power cycle the SSC DHCT.
3
Connect a good DHCT of the same type to confirm
that you have a good network connection.
ITFS, WDIDE, AVFS shows
Not Ready or Not Initiated
on the DVR Status
diagnostic page
1
Power cycle the SSC DHCT.
2
Reformat the hard drive using the Staging Toolkit
by following these steps:
a
Disconnect the DHCT's RF input.
b
Press PAUSE until the Mail indicator flashes.
c
Press the PAGE – button.
d
Press LIST three times.
e
Reconnect the DHCT's RF input.
SSC DHCT Errors Solutions Table for Single- and Triple-LED DHCTs
The following table lists the single- and/or triple-LED display, the equivalent
alphanumeric LED display (if appropriate) and possible solutions to the problem.
These symptoms and solutions are for DHCTs with one or three LEDs. For DHCTs
with full display, alphanumeric LEDs, see DHCT Errors Solutions Table (on page
113).
Note: If you must return a SSC DHCT to us for repair, see
Note: If you must return a SSC DHCT to us for repair, see
Customer Information (on
page136).
Symptom
Equivalent Possible Solution
POWER LED blinks on
for one second, off for
one second, repeats
(continuously)
cA.rd/dn.Ld
-
CableCARD
module
download
error
1
Check the RF levels at the download
frequency. If necessary, adjust the levels.
2
Verify that the image is on the BFS. If not,
contact the DNCS operator to
troubleshoot.
3
If these steps do not work, return the SSC
DHCT to us for repair. Mark the repair
tag with D11. CableCARD Download
Incomplete.