Cisco Headend System Release 2.7 Installation Guide
Chapter 4 Analyze System Configuration with the Doctor Report
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PPV Event Use Service Information
The data in the PPV Event Use Service Information field verifies that the event use
service (EUS) for each active PPV service is an active, encrypted digital service.
service (EUS) for each active PPV service is an active, encrypted digital service.
Pioneer Note: It is normal for sites that run the Pioneer resident application to show
NONE.
NONE.
Important! If the EUS for each active PPV service is not an active, encrypted digital
service, call Cisco Services for assistance in making the necessary corrections.
service, call Cisco Services for assistance in making the necessary corrections.
PPV File Check
The data in the PPV File Check field verifies the following two conditions:
The files (advance0, immediate, index, and services0) in the /dvs/appFiles
directory have been updated within the last hour.
Note: On a live system, this is a general health indicator of PPV service because
it confirms that the ppvServer and ppvFileserver processes are regularly
updating PPV files.
directory have been updated within the last hour.
Note: On a live system, this is a general health indicator of PPV service because
it confirms that the ppvServer and ppvFileserver processes are regularly
updating PPV files.
All events in the immediate file are also in the advance0 file.
Pioneer Note: Ignore errors at sites that run the Pioneer resident application.
Important! If the Doctor Report indicates an error, call Cisco Services for assistance
in making any necessary corrections.
in making any necessary corrections.
PPV Events phoneactivetime Check
The data in the PPV Events phoneactivetime Check field verifies that the
phoneactivetime parameter for all PPV events is a meaningful value and that the
base time in the PPV files is appropriate. Infrequently, a problem in defining PPV
events from a billing system will result in a phoneactivetime of zero, which leads to
a false PPV base time.
phoneactivetime parameter for all PPV events is a meaningful value and that the
base time in the PPV files is appropriate. Infrequently, a problem in defining PPV
events from a billing system will result in a phoneactivetime of zero, which leads to
a false PPV base time.
Pioneer Note: It is normal for sites that run the Pioneer resident application to
show NONE.
show NONE.
Important! If the Doctor Report indicates an error, call Cisco Services for assistance
in making any necessary corrections.
in making any necessary corrections.