Cisco Headend System Release 2.7 Installation Guide
Appendix B
Troubleshooting
80
4022447 Rev B
Troubleshooting Steps
Follow these steps to troubleshoot your RNCS installation if it is not performing
correctly.
correctly.
Note: If these steps do not alleviate your problem, contact Cisco Services for
assistance.
assistance.
Step Action
Notes
1.
Make sure that the Distributed DNCS feature
is licensed.
is licensed.
Check with Cisco Services if you are not sure if
this feature is licensed.
2.
Run a Doctor report on the DNCS to
determine whether the DNCS is recognizing
the RNCS site and that the results for the
remote site (DoctorRemote) match your
expectations.
determine whether the DNCS is recognizing
the RNCS site and that the results for the
remote site (DoctorRemote) match your
expectations.
See Run the Doctor Report (on page 81) for more
information.
Also, refer to the DBDS Utilities Version 6.2
Installation Instructions and User Guide (part
number 4022210) for complete instructions for
running the Doctor report and for information on
interpreting the report results.
Installation Instructions and User Guide (part
number 4022210) for complete instructions for
running the Doctor report and for information on
interpreting the report results.
3.
Check the ASI Card log messages to see if the
following error is reported:
following error is reported:
ASI card in slot PCI1 (/dev/Hmux0) does
not have the correct permissions
If this error is reported, verify the ASI card
owner and permissions.
owner and permissions.
For more information, see one of the following
sections:
ASI Card Log Messages (on page 85)
Verifying the ASI Card Owner and
Permissions (on page 86)
Permissions (on page 86)
4.
Check the BFS MAC address to make sure it
is unique in your network.
is unique in your network.
For more information, see Check the BFS MAC
Address (on page 88).
5.
Make sure all your BFS inband sources use
the correct BFS MAC address in the Session
ID MAC Address field.
the correct BFS MAC address in the Session
ID MAC Address field.
For more information, see Check the BFS Inband
Sources (on page 89).
6.
Check the RNCS BFSQAM to make sure that
it has a connection to the RNCS ASI card
using an RNCS ASI MPEG source.
it has a connection to the RNCS ASI card
using an RNCS ASI MPEG source.
For more information, see Check the RNCS
BFSQAM (on page 90).
7.
Make sure that the RNCS BFS Host contains
the correct BFSQAM TSIDs.
the correct BFSQAM TSIDs.
For more information, see Check the BFSQAM
TSIDs (on page 91).
8.
Make sure that all the RNCS source
definitions have been manually created and
that their DataPumps have been manually
started.
definitions have been manually created and
that their DataPumps have been manually
started.
For more information, see Check the RNCS
Source Definitions (on page 92).