Cisco Headend System Release 2.7 User Guide
Chapter 7 Troubleshoot the EAS with the getEASdata Utility
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Open and Examine the getEASdata Utility Reports
This section provides instructions on opening the two reports generated and saved
by the getEASdata utility, provides some guidance on examining the data, and
shows a few examples of EAS-related errors that you might find.
by the getEASdata utility, provides some guidance on examining the data, and
shows a few examples of EAS-related errors that you might find.
Opening the getEASdata Utility Reports
Follow these instructions to open the two reports generated and saved by the
getEASdata utility. The instructions direct you to open the reports side-by-side in
two xterm windows. By examining the two reports simultaneously, you can better
understand the relationship of the reports.
1 If necessary, open two xterm windows on the DNCS.
2 Type cd /tmp in both of the xterm windows and then press Enter. The /tmp
getEASdata utility. The instructions direct you to open the reports side-by-side in
two xterm windows. By examining the two reports simultaneously, you can better
understand the relationship of the reports.
1 If necessary, open two xterm windows on the DNCS.
2 Type cd /tmp in both of the xterm windows and then press Enter. The /tmp
directory becomes the working directory.
3 In one xterm window, type ls EASerrors* and then press Enter. The system lists
all files in the /tmp directory that begin with EASerrors.
Notes:
Notes:
The system stores EAS Error Report files in EASerrors.out.[date].doc format,
where the date is expressed in terms of YYMMDD_HHMM.
where the date is expressed in terms of YYMMDD_HHMM.
By listing all EAS Error Report files, you can easily identify which one
pertains to the most recent report you generated.
pertains to the most recent report you generated.
4 In the same xterm window, type more [EAS Error Report name] and then press
Enter. The selected EAS Error Report opens in the xterm window using the
UNIX more utility.
Note: Substitute the name of the EAS Error Report file that you want to open for
[EAS Error Report name].
Example: Type more EASerrors.out.031008_1541.doc and then press Enter.
UNIX more utility.
Note: Substitute the name of the EAS Error Report file that you want to open for
[EAS Error Report name].
Example: Type more EASerrors.out.031008_1541.doc and then press Enter.
5 In the other xterm window, type ls EASdata* and then press Enter. The system
lists all files in the /tmp directory that begin with EASdata.
Notes:
Notes:
The system stores EAS Data Report files in EASdata.out.[date].doc format,
where the date is expressed in terms of YYMMDD_HHMM.
where the date is expressed in terms of YYMMDD_HHMM.
By listing all EAS Data Report files, you can easily identify which one
pertains to the most recent report you generated.
pertains to the most recent report you generated.
6 In the xterm window you used in step 5, type more [EAS Data Report name]
and then press Enter. The selected EAS Data Report opens in the xterm window.