Cisco Headend System Release 2.7 Troubleshooting Guide
Chapter 7 Troubleshooting
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Troubleshooting EAC Performance
Important: When troubleshooting your EAC, if any of the settings are incorrect, go
Important: When troubleshooting your EAC, if any of the settings are incorrect, go
to the section pertaining to your system in Verify Your EAS Equipment
Configuration (on page 5), and follow the verification procedures listed there. If you
need additional assistance, call Cisco Services.
Use the following information to troubleshoot your EAC performance. For more
Use the following information to troubleshoot your EAC performance. For more
troubleshooting information, refer to the documentation that came with your EAC
system.
Troubleshooting MegaHertz System Performance
Follow these steps to troubleshoot your MegaHertz EAC performance.
1 From a DOS prompt on the MegaHertz EAC, ping the Ethernet address of the
Follow these steps to troubleshoot your MegaHertz EAC performance.
1 From a DOS prompt on the MegaHertz EAC, ping the Ethernet address of the
ISDS to verify communication from the EAC to the ISDS.
2 Check the C:\MCMSA\log.txt file for TXT and WAV files.
3 If you receive the error message VideoData System License Expired, you must
3 If you receive the error message VideoData System License Expired, you must
close all programs and properly shut down the EAC; then, power off and power
on the EAC.
For more troubleshooting information, refer to the documentation that came with
your EAC system.
Troubleshooting Trilithic System Performance
The EAC uses FTP to transfer WAV and TXT files to the ISDS. You can view these
The EAC uses FTP to transfer WAV and TXT files to the ISDS. You can view these
log files from the EASyPLUS screen.
Note: You can only check the log file if your system has previously sent EAMs.
Follow these steps to view the log files.
Note: This procedure was performed using Trilithic EASyPLUS software version
Note: You can only check the log file if your system has previously sent EAMs.
Follow these steps to view the log files.
Note: This procedure was performed using Trilithic EASyPLUS software version
6.07.
1 On the EAC PC, in the Trilithic screen, click the Logs tab.
2 Select Download EASy+ Log. Verify that the log file has a current time and date
1 On the EAC PC, in the Trilithic screen, click the Logs tab.
2 Select Download EASy+ Log. Verify that the log file has a current time and date
stamp, and that the information in the log file accurately reflects recent EAS
activity.
3 Note: For support for your Trilithic EAC, contact Trilithic, Inc.
For more troubleshooting information, refer to the documentation that came with
For more troubleshooting information, refer to the documentation that came with
your EAC system.