Cisco Headend System Release 2.7 Troubleshooting Guide
Chapter 7 Troubleshooting
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Troubleshooting Frontline System Performance
Follow these steps to troubleshoot your Frontline EAC performance.
1 From a DOS prompt on the Frontline EAC, ping the Ethernet address of the ISDS
Follow these steps to troubleshoot your Frontline EAC performance.
1 From a DOS prompt on the Frontline EAC, ping the Ethernet address of the ISDS
to verify communication from the EAC to the ISDS.
2 From the Log Status Viewing GUI on the EAC, verify that the time and date
stamp of the log are a current time and date. The Application has been started
message appears on the same line as the current time and date.
3 FTP to the ISDS and login to verify EAC communications with the ISDS.
For more troubleshooting information, refer to the documentation that came with
For more troubleshooting information, refer to the documentation that came with
your EAC system.