Cisco Cisco StadiumVision Mobile Streamer Maintenance Manual

Symptom: Black screen on the SV-4K and DMP-2K TV display/no

multicast video stream

Troubleshooting steps:

1. Verify if multiple TV displays are showing a black screen for the same multicast

video stream.

2. If multiple TV displays are showing a black screen for the same multicast stream:

a. Verify the media player LEDs.

b. If the LEDs are in normal state, verify that the Cisco StadiumVision Director

server has power and is reachable.

c. If all TV displays are the same and/or new model, test with a different, known-

working TV display model.

d. (Advanced) Test with laptop connected to the same switch port/interface as

the device with a problem, and see if the problematic video stream can be

displayed using the open source VLC player.

e. Test a different multicast video stream.

f. Test with local video content. If local video works, troubleshoot video headend

and/or other network problems.

g. Confirm video output setting on the SV-4K or DMP-2K using a browser to go

to: http://sv4k-ip-address.

3. If the problem can be isolated to an SV-4K or DMP-2K device:

a. Verify that the Pwr/Eth LEDs are on.

b. Try a different HDMI cable.

c. Test a different TV display.

d. (Advanced) Test with laptop connected to the same switch port/interface as

the SV-4K or DMP-2K with a problem, and see if the problematic video

stream can be displayed using the open source VLC player.

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