Cisco Cisco StadiumVision Mobile Streamer Maintenance Manual

Owner

Issue experienced in the field

Event Day

Operator (EDO)

Delay in accessing the Cisco StadiumVision Director Control Panel

/ Management Dashboard

Troubleshooting / Solution

•

Check the CPU usage with the total of all CPU resources available on the PC or

MAC laptop where the browser used to access Cisco StadiumVision Director is

running.

•

If the CPU is running out of resource, then close any other applications that might

be heavy consumers on the laptop.

•

Close the browser and reopen it again to see if performance improvements are

seen in the Control Panel and Management Dashboard.

Escalation

If the issue still exists, use the System State Reports tool to obtain a Java Heap Dump

report on the server. Then, restart the Cisco StadiumVision Director services. Contact

Cisco Technical Support and provide the report.

Troubleshooting System Resource