Cisco Cisco Extended Care 1.0 User Guide

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Cisco Extended Care 1.0 User Guide for Provider

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Chapter 2 The Provider Workflow

Joining the Appointment

Figure 2-1

Logging in to Cisco Extended Care

Step 2 – Select an Endpoint (if Applicable)

Once you have logged in, the Ready Appointments screen is displayed (see

Figure 2-2

). A Provider will

have an option to select an Endpoint if more than one Endpoint is configured for your installation. If you
want to change an Endpoint, click the Endpoint link (shown on the right side of

Figure 2-2

), and select

an Endpoint from the drop-down Endpoint Selection menu. Click Ok to confirm the selection and click
Close to close the screen.

Step 3 – Select an Appointment

You may choose an appointment based on any of the information provided in the Ready Appointments
window. For example, you may have had a scheduled appointment in your calendar for a patient that
appears in your queue. You might select an appointment based on the reason for the visit or the amount
of time the patient has been waiting. Finally, some appointments are put only in your queue, while other
appointments might be placed in the queue of several Providers. This information may also be used to
prioritize which appointment to take. Click Select to the left of the appointment you want to join. In the
example shown in

Figure 2-2

there are two appointments that the Provider can choose.

Tip

Click Select First to select the appointment that was waiting the longest.