Cisco Cisco Extended Care 1.0 User Guide
A-2
Cisco Extended Care 1.0 User Guide for Provider
78-21360-01
Appendix A Software Compatibility and Troubleshooting
Troubleshooting
Troubleshooting
This section describes how to perform troubleshooting steps for issues and errors that may occur when
using Cisco Extended Care.
using Cisco Extended Care.
Cisco Extended Care page displaying blank due to mixed content browser setting
If you are using Internet Explorer, Firefox or Safari browser with Cisco Jabber Video, the page displays
blank due to mixed content browser setting. The browser settings need to be changed to allow content
display.
blank due to mixed content browser setting. The browser settings need to be changed to allow content
display.
Follow these steps if you are using an Internet Explorer browser:
Step 1
Click Tools
Step 2
Click Internet Options
Step 3
Click Security tab
Step 4
Click Internet in the zone selection
Step 5
Click Custom dialog box
Step 6
Set the “Display mixed content” option to Enable
Follow these steps if you are using a Firefox browser:
Step 1
In the browser URL field, enter about:config
Step 2
A page loads with the message "This might void warranty!"
Step 3
Click I 'll be careful, I promise!
Step 4
In the search field, search for security.mixed_content.block_active_content and set its property to
false.
false.
Step 5
Restart browser
Follow these steps if you are using a Safari browser on a Mac:
Step 1
In the Safari browser, go to Preferences
Step 2
Select Privacy
iPad iOS 6.1.3
Safari
6.0.3
Fully Supported
Chrome
26
Not Supported
Administrator
Windows 7
Internet Explorer
8
Fully Supported
Internet Explorer
9
Fully Supported
Firefox
23.0.1
Fully Supported
Platform
Browser Name
Browser Version
Support Level