Cisco Cisco Extended Care 1.0 User Guide
A-3
Cisco Extended Care 1.0 User Guide for Provider
78-21360-01
Appendix A Software Compatibility and Troubleshooting
Troubleshooting
Step 3
In Block Cookies, select the Never option
Step 4
Restart browser
Follow these steps if you are using a Safari browser on an iPad:
Step 1
Choose Settings
Step 2
Select Safari
Step 3
Select Accept Cookies in the Privacy section
Step 4
Select the Always option
Step 5
Restart browser
Cisco Extended Care used with any version of Internet Explorer browser in compatibility mode
If you are using any version of Internet Explorer browser in compatibility mode, the browser’s
compatibility setting needs to be turned off. Follow these steps:
compatibility setting needs to be turned off. Follow these steps:
Step 1
In the Internet Explorer browser, click Tools
Step 2
Click Compatibility View settings
Step 3
Uncheck “Display all websites in Compatibility View”
Step 4
If you are using Cisco Extended Care within the enterprise, uncheck “Display intranet sites in
Compatibility View”
Compatibility View”
Step 5
If the Cisco Extended Care website is listed under the “Websites you have added to Compatibility View”,
select it and click Remove
select it and click Remove
The Cisco Extended Care consult call (bridge call) does not get terminated when a participant end
a consult call
a consult call
If you are in a consult call where there are more than one Provider in an appointment, the call will get
terminated only when all the participants end the consult call.
terminated only when all the participants end the consult call.
Cisco Jabber
™
for iPad has problem joining the appointment call
If you are using Cisco Jabber™ for iPad, make sure you log in into the Jabber before starting/joining the
appointment.
appointment.
Cisco Desktop Video/Jabber SDK takes multiple attempts to join the appointment call
Cisco Desktop Video/Jabber SDK takes multiple attempts to join the appointment call when
experiencing poor network connectivity.
experiencing poor network connectivity.
If you want to know more about Jabber SDK ports, protocols, and open issues, refer to the Jabber SDK
Release Notes, which can be found at
http://developer.cisco.com/web/jabber-developer/release-notes-3.0.1
Release Notes, which can be found at
http://developer.cisco.com/web/jabber-developer/release-notes-3.0.1