Cisco Cisco Prime Collaboration Manager 1.2 Installation Guide
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A user group must be created for the Prime CM application in Cisco TMS with the List Conferences - All role with the Read
permission.
permission.
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For Cisco C-series TelePresence systems running on software version 4.1, the HTTP username must be in lower case.
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The HTTP login access must have API privilege for Cisco TelePresence System. It does not require Admin privilege.
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A JTAPI application user account is required in addition to HTTP in Cisco Unified CM. You must configure this account
in the Cisco Unified CM publisher. Cisco Unified CM subscribers must have the same SNMP credentials as the Cisco Unified
CM publisher.
in the Cisco Unified CM publisher. Cisco Unified CM subscribers must have the same SNMP credentials as the Cisco Unified
CM publisher.
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HTTP login access must have Admin privilege for Cisco VCS, Cisco MCU, Cisco TelePresence EX Series, Cisco Telepresence
System Integrator C Series, Cisco TelePresence System Quick Set C Series, and Cisco MSE Supervisor.
System Integrator C Series, Cisco TelePresence System Quick Set C Series, and Cisco MSE Supervisor.
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HTTP login access with Diagnostic Technician and Meeting Manager privileges is required for Cisco TelePresence
Multipoint Switch.
Multipoint Switch.
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Prime CM needs to access the Cisco VCS Expressway devices in the Demilitarized Zone (DMZ) using HTTP and SNMP
protocols. It cannot manage and monitor the Cisco VCS Expressway devices if these protocols are blocked by firewalls.
protocols. It cannot manage and monitor the Cisco VCS Expressway devices if these protocols are blocked by firewalls.
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Prime CM requires CLI login credentials to perform end-to-end path trace troubleshooting (to trigger MTR) in Cisco
TelePresence System.
TelePresence System.
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Prime CM must be able to ping (ICMP) all devices.
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In Cisco VCS, only three servers can be registered for the feedback events. Make sure that there is no server other than the
Cisco TMS server registered for Cisco VCS feedback events. The Prime CM server is registered as one of the servers for the
feedback events for each Cisco VCS that is managed by the Prime CM server in the network.
Cisco TMS server registered for Cisco VCS feedback events. The Prime CM server is registered as one of the servers for the
feedback events for each Cisco VCS that is managed by the Prime CM server in the network.
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For CTS endpoints, the CLI user account for CPCM can have either Admin or helpdesk privilege. The CLI access is required
only when troubleshooting functionality is required.
only when troubleshooting functionality is required.
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For C/EX/MX/SX and MXP series endpoints, the required CLI user credential will be the same as the HTTP user credential.
So no additional user account configuration is required for CLI.
So no additional user account configuration is required for CLI.
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For the C/EX/MX/SX and MXP series endpoints, the HTTP admin-level access is required for monitoring and performing
end-to-end troubleshooting path trace.
end-to-end troubleshooting path trace.
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No user account is required for Cisco Jabber Video for Telepresence (Movi) endpoints from CPCM.
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All devices must be reachable via ICMP ping from CPCM (the ICMP ping can be disabled if necessary but that requires root
access to CPCM).
access to CPCM).
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Cisco TelePresence Server (TPS) does not support SNMP. Other than that, CPCM 1.2 requires SNMP read-only access for
all other types of infrastructure devices.
all other types of infrastructure devices.
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The CTSMAN must have the Reporting API license. The HTTP user account should be an AD user with a mailbox and in
a user group that has the Reporting API role and the Live Desk role in CTSMAN.
a user group that has the Reporting API role and the Live Desk role in CTSMAN.
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The HTTP admin-level access is not required for TPS. Only the HTTP API access privilege is required.
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For VCS, the HTTP user for CPCM should have the read-write privilege.
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SNMP v2c or v3 credentials are required for routers and switches if the CPCM capability of troubleshooting network issue
is desired.
is desired.
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CDP also needs to be enabled on all network devices if troubleshooting path trace is desired.
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For routers and switches, CLI login credentials are required if Medianet based troubleshooting is desired.
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In Cisco Unified CM, enable the Web Access configuration for Cisco IP phones (89xx, 99xx) and Cisco Cius.
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A separate HTTP user account must be created with the Meeting Scheduler and Diagnostic Technician roles assigned to it
for the Prime CM application in Multipoint Switch.
for the Prime CM application in Multipoint Switch.
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For Cisco IP phones (89xx, 99xx), HTTP credentials are not required. However, the Prime Collaboration Manager must be
able to access the IP Phone through HTTP.
able to access the IP Phone through HTTP.
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In Cisco Unified CM, enable the following roles:
–
Standard CTI Allow Call Monitoring
–
Standard CTI Enabled
–
Standard CTI Allow Control of Phones supporting Connected Xfer and conf
For required protocol configurations, see