Cisco Cisco Unified Service Statistics Manager 8.7 Data Sheet

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Figure 1. Cisco Unified Service Statistics Manager User Interface

Features and Benefits

Unified Performance Statistics Analysis and Reporting

Cisco Unified Service Statistics Manager uses the data collection capabilities of Cisco Unified Operations

Manager and Cisco Unified Service Monitor to harvest and consolidate performance statistics from a variety of

Cisco devices, applications, and systems, including Cisco Unified Communications Manager, Cisco Unified

Communications Manager Express, Cisco Unity

software, Cisco Unity Connection, Cisco Unity Express, Cisco

Network Analysis Module, and Cisco IOS

Software-based voice gateways. Through its ability to integrate data

from such a wide range of products, Cisco Unified Service Statistics Manager provides a unified performance

analysis and reporting window into the Cisco Unified Communications deployment.

A Variety of Predefined Reports for Executives and for Operations and Capacity-Planning Personnel

Cisco Unified Service Statistics Manager comes with more than 40 predefined reports on critical metrics, including

call volume (Figure 2), service availability, call quality, resource utilization, and availability across the Cisco Unified

Communications system. These reports are designed to help executives gain insight into the overall performance

of unified communications services and trends over time. Operations personnel can generate traffic, service

quality, availability, and exception reports to proactively focus operations resources on potential issues before they

affect service. Capacity planners can generate a variety of gateway and trunk utilization trend reports to estimate

at what point in the future upgrades will need to occur. Using this data, staff can proactively allocate budget and

resources to perform the upgrades.