Cisco Cisco Unified Service Statistics Manager 8.7 Data Sheet
© 2011 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
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Figure 2. Call Volume Report Across Multiple Cisco Unified Communications Manager Clusters
Customizable Data Partitioning, Analysis, and Reporting
Cisco Unified Service Statistics Manager helps enable users to partition the collected performance data based on
a variety of network, service, user, and business criteria for custom analysis and reporting. For example, reports
can be generated based on custom time periods, logical groups of trunks on user-selected gateways, user-defined
groups of phone extension numbers, Cisco Unified Communications Manager clusters, device pools, and so on.
This allows users to gain unique perspectives on the performance of their Cisco Unified Communications
deployment for executive, operations, and capacity-planning purposes.
SLA Reporting
Cisco Unified Service Statistics Manager provides the capability to define SLAs for logical or business constructs
such as locations, departments, branch offices, regions, clusters, and so on, and for relevant attributes, including
call quality, availability, jitter, and trunk utilization. User-defined threshold settings can be associated with SLAs,
which can be hierarchically structured. SLA violations (and their associated user-defined financial impact) can be
rolled up to a master SLA for enterprisewide reporting, executive review, and action. This helps executives and
operations personnel to determine whether network issues violate predefined service levels and to estimate the
associated business impact and cost.
Table 1 lists features and benefits of Cisco Unified Service Statistics Manager.
Table 1.
Features and Benefits
Feature
Benefit
Unified performance statistics
●
Take advantage of a consolidated database of performance and traffic statistics across Cisco Unified
Communications devices, systems, and applications
Predefined and customizable
reports
reports
●
Arrange data based on a variety of network, physical, logical, and business criteria
●
Gain unique perspectives on network performance
●
Simplify operations and administration through scheduled, automatically generated reports
●
Increase productivity through personalized and customized reports
Service-level agreement
constructs
constructs
●
Define and monitor SLAs
●
Assess the business impact of network issues and service-level violations
Utilization trend reports and top-N
upgrade candidate reports
upgrade candidate reports
●
Gain visibility into network trends
●
Estimate when key resources need to be upgraded
●
Control, allocate, and reduce costs