Cisco Cisco Unified Operations Manager 8.5 White Paper
© 2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
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Cisco Unified Contact Center Server
1.
Confirm that the Microsoft SNMP service is disabled on all IPCC servers
2.
Open the Cisco SNMP MMC and save the profile to the desktop
3.
Configure windows “opsmanager” user and add to the Administrators group
4.
Configure Cisco SNMP read community string
5.
Confirm that firewall security allows proper connectivity
6.
Configure SNMP service to only allow Operations Manager server’s IP address
7.
Configure NTP
8.
Add Contact Center Router servers to Operations Manager
9.
Add Contact Center Peripheral Gateway servers to Operations Manager
10.
Add Contact Center Queue Manager server to Operations Manager
11.
Add Contact Center Historical Data Store server to Operations Manager
Branch Office Voice Gateway
1.
Configure access control list (ACL) to allow source IP addresses of Operations Manager servers
2.
Configure SNMP read and write community strings on the gateway
3.
Configure NTP
4.
Confirm that the gateway hostname is unique and the loopback address is registered with DNS
5.
Confirm that network firewall security allows proper connectivity
6.
Add the voice gateway to Operations Manager
Cisco 1040 Sensor
1.
Configure the Dynamic Host Configuration Protocol (DHCP) scope to provide Option 150 with the IP
address of the TFTP server
address of the TFTP server
2.
Connect Port 1 to a port configured for a single VLAN
3.
Connect Port 2 to the SPAN port on the switch
4.
Add the 1040 Sensor to Service Monitor
5.
Copy the 1040 Sensor image file on the TFTP server
6.
Copy the 1040 Sensor configuration file to the TFTP server
7.
Add the 1040 Sensor to Service Monitor
Cisco IP Phones
Confirm that all phones were discovered automatically when the Communications Manager server was
added
added
Note: Cisco has observed network ACLs preventing Operations Manager from accessing phones over
HTTP. This causes IP phone reporting issues.
HTTP. This causes IP phone reporting issues.
Catalyst Switch
1.
Configure SNMP ACL to allow Operations Manager servers
2.
Configure SNMP on the switch
3.
Configure NTP
4.
Verify that Cisco Discovery Protocol is enabled
5.
Add the LAN switch to Operations Manager