Cisco Cisco Unified Provisioning Manager 8.5 Troubleshooting Guide
3
Troubleshooting Guide for Cisco Unified Provisioning Manager
OL-25681-01
Provisioning Manager Troubleshooting Tools
Recoverable Error:
You can address this problem in Provisioning Manager, Call Processor, or Unified Message Processor
devices, and then continue with the order provisioning process.
devices, and then continue with the order provisioning process.
Examples of recoverable errors include:
•
Stale or inactive directory numbers on Cisco Unified Communications Manager.
•
Errors in communication with the device.
Do the following:
•
Verify the order status for recoverable errors in the workflow.
•
Verify the nice.log and sep.log files for possible exceptions.
•
Verify if the problem can be resolved in Provisioning Manager, Call Processor, or Unified Message
Processor, by removing inactive directory number from the Call Processor.
Processor, by removing inactive directory number from the Call Processor.
–
If yes, fix the problem and then continue with the order processing in the workflow.
–
If not, abort the remainder of the order in the workflow. Place new orders for the remaining
unfulfilled services.
unfulfilled services.
Unrecoverable Error
The problem cannot be addressed inside Provisioning Manager or Call Processor or Unified Message
Processor devices, and the remaining provisioned orders must be aborted. For example: Failure in
configuring a voicemail.
Processor devices, and the remaining provisioned orders must be aborted. For example: Failure in
configuring a voicemail.
Do the following:
•
Verify the order status for unrecoverable errors in the workflow.
•
Verify the nice.log and sep.log files for possible exceptions.
•
Abort remaining orders in the workflow.
•
Place new orders for the remaining unfulfilled services.
Change Log Level
Change Log Level is a CLI tool that temporarily changes the Provisioning Manager log level without
restarting Provisioning Manager. When you restart Provisioning Manager, the log level reverts to the
level configured in the dfc.properties file. This tool changes the log level only for SEP and NICE logs.
restarting Provisioning Manager. When you restart Provisioning Manager, the log level reverts to the
level configured in the dfc.properties file. This tool changes the log level only for SEP and NICE logs.
To temporarily change the log level:
Step 1
Log into the Provisioning Manager server.
Step 2
Open the Windows command prompt.
Step 3
Enter the following command to go to the script directory:
cd C:\CUPM\sep\ipt\bin
Step 4
Run the following command with the appropriate options to change the log level in the dfc.properties
file:
file:
changeloglevel.bat -level <loglevel> [APPSERVER | NICE | BOTH]
•
if
APPSERVER
, NICE or BOTH
options are not specified, the default option (
BOTH
) is used.