Cisco Cisco Unified Provisioning Manager 8.5 Data Sheet
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Through the use of this policy and standard configuration approach, provisioning and activation of subscriber
services are greatly simplified, while the overall ability to manage and provide services that make use of the
underlying Cisco Unified Communications applications is retained. Costs are reduced, time to dial tone is reduced,
and errors are practically eliminated. Subscribers are more satisfied, and your IP communications professionals
have more time to focus on higher-value activities than repetitive operational issues.
Features and Benefits
Business-Oriented Approach with Workflow Automation
Cisco Unified Provisioning Manager permits standard services (phone, line, and voicemail, for example) to be
ordered for subscribers (the owner of the individual phone, voicemail, or other service). Cisco Unified Provisioning
Manager processes all changes to the underlying Cisco Unified Communications applications as an order. An
order may be created to make a subscriber-level change (to a phone or line, for example) or an IP
communications-level infrastructure change (such as provisioning a new calling search space or route pattern). All
orders in the system are tracked and viewable, both across orders and by subscriber name or ID. A simple wizard-
driven approach is used for ordering services. Cisco Unified Provisioning Manager permits delegation of the order
management capability so that requests for service additions, changes, or cancellations can be done without
requiring an underlying knowledge of the voice applications that are delivering those services. Cisco Unified
Provisioning Manager provides the same ordering experience regardless of the technology delivering the Cisco
Unified Communications services.
Infrastructure Templates
Configuration templates provide the ability to autoconfigure the Cisco Unified Communications voice infrastructure
in a consistent way. Templates can be created to initially configure or reconfigure Cisco Unified Communications
components. When pushing a template to a device, users may specify an optional keyword list, which defines the
values of the keywords to be used (replaced) during the provisioning operation. Optionally, templates can be
nested to form larger templates or can be scheduled for a later time. The Cisco Unified Provisioning Manager
template capability permits the definition of standard configurations that can be used in situations such as rolling
out new offices, locations, remote sites, or organizational overlays.
Batch Provisioning
Subscriber services may be ordered using the web interface on an individual basis for a single subscriber.
However, when deploying a large number of services, it is often desirable to combine these together into a single
batch, which can be scheduled to run at a later time. Cisco Unified Provisioning Manager permits a single batch to
contain multiple types of orders: add, change, or cancel. It also permits multiple types of services to be specified in
a single batch operation; for example, a batch can contain a combination of phone and voicemail additions or
changes. Batches can also be created to manage dial plan settings or infrastructure configuration changes in
Cisco Unified Communications Manager. Batches can be run immediately upon uploading to Cisco Unified
Provisioning Manager or may be scheduled for execution at a later time.
Role-Based Access
Cisco Unified Provisioning Manager provides two dimensions to roles, depending upon whether the person is a
user of the system or a subscriber of services. User roles define access to certain functions exposed through the
web interface to an admin of the system. The subscriber role refers to the role that a subscriber will have within an
organization; the role dictates the services for which subscribers are entitled. User roles and subscriber roles are
configurable by the administrator.