Cisco Cisco Unified Operations Manager 8.0 Leaflet

Customer Case Study

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Results

Using the Cisco Unified Communications Management Suite products, Cisco IT measures and meets its stringent

reliability and service availability goals.

With the Cisco Unified Communications Management Suite products, Cisco IT is able to:

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Proactively identify voice design and implementation problems, which include configuration issues such as:

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Incorrect device setup

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Incorrect gateway configurations leading to low MOS

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Dial plan misconfiguration

Cisco Unified Operations Manager provides extensive diagnostics and dial-plan test capabilities that test and

validate configurations for different partitions and locations, and provide a quick assessment on whether dial-plan

configurations are being correctly applied on the phones.

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Reduce recovery time. Cisco Unified Service Monitor service quality thresholding and reporting features, and

Cisco Unified Operations Manager fault correlation and extensive diagnostics capabilities, have saved many

hours when troubleshooting, resulting in rapid root cause identification and recovery

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Monitor and improve unified communications system reliability, availability, and end user experience on a

continual basis

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Gain visibility into the global unified communications network status, voice quality, and trends

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Use Cisco Unified Operations Manager end-to-end call tests and Cisco Unified Service Monitor call

quality data collection to accurately measure and manage service quality levels

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Use Cisco Unified Operations Manager diagnostics and troubleshooting capabilities to aid in rapid problem

resolution

Next Steps

The Cisco IT environment features the latest FCS releases of Cisco products on an ongoing basis, in order to

leverage the most advanced capabilities as soon as they are developed. Cisco Unified Communications

Management Suite product release schedules align with and support the latest Cisco Unified Communications

system releases. Cisco IT will be upgrading its existing installations of the Cisco Unified Operations Manager and

Cisco Unified Service Monitor management products as it upgrades the underlying Cisco Unified Communications

system infrastructure. The Cisco IT team also plans to install and utilize another component of the Cisco Unified

Communications Management Suite, the Cisco Unified Service Statistics Manager. This product will provide

historical unified communications performance reporting on call volumes and resource utilization, and will identify

trends in order to upgrade network resources before they run out of capacity. Cisco IT is also investigating the usage

of Cisco Unified Provisioning Manager 2.0 in the future and leveraging its programmatic interfaces for integration

with Cisco global IT systems for unified communications provisioning and service activation.

Cisco IT achieved its goals by using the Cisco Unified Communications
Management Suite

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Attained unified communications system reliability and service availability targets

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Gained visibility into the global unified communications network status, voice quality, and trends

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Implemented capabilities to proactively identify voice design and implementation problems and fix them