Cisco Cisco Unified Service Monitor 8.5 Information Guide

 lists the Cisco NAM software versions and the hardware models that Service Monitor 2.3 

supports.

For more information, see Cisco Network Analysis Module Software on Cisco.com. 

4.0

4.1

4.2

Cisco Catalyst 
6500 and 
Cisco 7600  
Series

Cisco 
Integrated 
Services 
Routers 
(Branch 
Routers)

Any of the following are supported on the 
appropriate hardware platform:

NME-NAM-80S 

NME-NAM-120S

WS-SVC-NAM-1

WS-SVC-NAM-2

WS-SVC-NAM-1-250S

WS-SVC-NAM-2-250S

NM-NAM (Supported with NAM 4.0 
only)

NAM 4.1 and 4.2 are not 
supported on NM-NAM. 

If using NAM 4.0, you must install the NAM 
software 4.0.1 patch from Cisco.com. 

To access NAM software downloads, go to 
this URL: 

and click the Download Software link.

To download software, you must have, 
and log into, an account on Cisco.com.

Cisco NAM 2200 
Series Appliances

NAM2204-RJ45

NAM2204-SFP

NAM2220

Cisco recommends using NAM 4.1 or 4.2.

If using NAM 4.0.:

You will see the problem CSCsy88897, a 
stream correlation report from the NAM 
appliance shows duplicate time stamps. 
CSCsy88897 is resolved in NAM 4.1; 
however, there is no workaround for it in 
NAM 4.0.

You must install the NAM software 4.0.1 
patch from Cisco.com.

If a NAM is configured as an HTTP secure 
server, you must apply the NAM crypto patch 
to enable Service Monitor to access the NAM. 
To download the patch, log in to your account 
on Cisco.com and go to this URL: 

The NAM crypto patch is available for 
NAM 4.0, 4.1, and 4.2.