Cisco Cisco Prime Unified Provisioning Manager 9.0 Installation Guide

You can use the following tools to debug Provisioning Manager issues:

—Aborts or clears orders created in Provisioning Manager.

—Temporarily changes the Provisioning Manager log level without restarting Provisioning Manager.

—Collects the required troubleshooting information in a single, compressed archive file.

If you encounter problems while working with these Provisioning Manager tools, see 

 for help.

Abort Orders is a CLI tool used to abort or clear orders created in Provisioning Manager. For orders in Recoverable Error or 
Unrecoverable Error state, this tool provides the options to remove one or all of these orders. The tool attempts to initiate an 
orderly abort with proper rollback. However, this cannot be guaranteed because it depends on the state of the order. 

Do not use this tool if you do not have a good understanding of failed orders, because aborting a running order can 
result in data integrity issues. 

To abort orders:

Log into the Provisioning Manager server as root using SSH.

Open the command prompt.

Go to the script directory: 

cd/mnt/data/cupm/sep/build/bin 

Run the following command with the appropriate options: 

 userid password [Errors | RecoverableErrors | UnrecoverableErrors | order-id [-forced]]

- 

—Enter pmadmin as the userid. The userid should have admin privileges.

- 

—Password associated with the pmadmin userid.

- 

Errors

—Aborts all the orders that are in Recoverable or Unrecoverable error state.

- 

RecoverableErrors

—Aborts all the orders that are in Recoverable state.

- 

UnrecoverableErrors

—Aborts all the orders that are in Unrecoverable state.

- 

—Aborts the order with the specified ID, only if the order is in the Error state.

- 

 [-

]—Forces the order with the specified ID to abort. The order can be in any state. This option can 

be used to abort stuck orders.