Cisco Cisco Unified Service Monitor 8.6 Leaflet

Introduction 1-8

Service Monitor Tutorial

© 2007 Cisco Systems, Inc. All rights reserved.

Introduction 1-8

Service Monitor Tutorial

Cisco Unified Communications is an integrated and open portfolio of products and 

applications that unify and simplify all forms of communications, independent of 

location, time, or device

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Eliminate Chaos

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Improve Processes

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Enhance Productivity

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Control Costs

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Increase Satisfaction

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Improve Competitive Advantage

Unified Communications that ….

Today's organizations must contend with increasingly complex communication environments featuring a wide 

array of communication methods. Employees, business partners, and customers communicate with one 

another through infinite combinations of phones, voice messaging, e-mail, fax, mobile clients, and rich-media 

conferencing. Too often, however, these tools are not used as effectively as they could be. The result is 

information overload and misdirected communications that delay decisions, slow down processes, and 

reduce productivity.

Unified Communications solutions have proven their ability to help organizations solve such problems, 

enabling them to streamline business processes and reduce costs. For years, companies of all sizes have 

been realizing the benefits that carrying voice, data, and video communications across a common, IP 

infrastructure can bring.
Today, with the Cisco Unified Communications system of voice and Unified Communications products, those 

benefits are greater than ever. Instead of simply connecting products, the Cisco Unified Communications 

system provides structure and intelligence that helps organizations integrate their communications more 

closely with business processes, and ensure information reaches recipients quickly, through the most 

appropriate medium.
Businesses can collaborate in real time using advanced applications such as videoconferencing; integrated 

voice and Web conferencing; mobile IP soft phones; voicemail; and more-from an integrated, easy-to-use 

interface. The solution saves time and helps control costs, while improving productivity and competitiveness. 

In a 2005 Sage Research study, 86 percent of companies using Unified Communications reported that 

productivity benefits have grown. More than 60 percent reported savings of three or more hours per week for 

each mobile worker. Such studies confirm that migrating to a Unified Communications system provides a 

substantial return on investment (ROI) and a reduced total cost of ownership (TCO).
The Cisco Unified Communications portfolio is an integral part of the Cisco Business Communications 

Solution-an integrated solution for organizations of all sizes that also includes network infrastructure, 

security, network management products, wireless connectivity, and a lifecycle services approach, along with 

flexible deployment and management options, financing packages, and third-party communications 

applications.