Cisco Cisco Unified Service Monitor 8.6 Leaflet
© 2007 Cisco Systems, Inc.
All rights reserved.
Introduction 1-9
Service Monitor Tutorial
© 2007 Cisco Systems, Inc. All rights reserved.
Introduction 1-9
Service Monitor Tutorial
Managing Unified Communications
The Environment
Managing Unified Communications
Not long ago, Unified Communications was synonymous with IP telephony and organizations adopted it
primarily to save money on phone bills and network support. But today, Unified Communications
encompasses so much more than IP telephony, and companies are capitalizing on their quality of service
(QoS)-enabled IP networks that they built for IP telephony for more advanced multi-media applications.
The Unified Communications environment consists of the IP transport devices and the IP communications
The Unified Communications environment consists of the IP transport devices and the IP communications
intelligence built into the Unified Communications application services. It is a comprehensive system of
powerful enterprise-class solutions which include:
• IP Telephony—provides the full array of telephony services users expect in a business
communications solution. It bridges IP communications protocols with the existing time-division
multiplexing (TDM) network. It enables you to use either the TDM public network or managed IP
networks to connect locations.
• Unified Messaging—delivers powerful messaging tools (e-mail, voice, and fax messages sent to one
inbox) and intelligent voice messaging over a single integrated system
• Rich Media Collaboration—bringing video and high-quality audio together to make conferencing as
productive and natural as face-to-face meetings.
• IP Customer Contact solutions—delivers intelligent contact routing, integrated interactive voice
response, and multimedia contact management to contact center agents over an IP network.
Enabled by an intelligent wired or wireless network, communication now extends to wherever your
employees are. Deployed as a comprehensive system, Unified Communications is more than dial-tone
replacement. The benefit is a dramatic improvement in operational efficiencies, organizational productivity,
and customer satisfaction. With the deployment of Unified Communications you create a collaborative
workforce, increase competitive advantage, and deliver measurable ROI. A smooth operation does not come
without obstacles; the Unified Communications environment needs to be carefully designed, deployed, and
managed.