Cisco Cisco Customer Response Solution Downloads Information Guide
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Cisco CRS and Cisco IP IVR, Release 4.5(1) and 4.5(1)SR1 Solution Set
(Sheet 1 of 3)
Supported
Unified CCX/
IP IVR
Upgrade
Paths
1
CallManager
OS Release
Hardware
IP Phones for Cisco
Agent Desktop
IP Phones for
Cisco IP Phone Agent
5.0(1) - JTAPI 3.0(1.3) OS 2000.2.7
SR1
SR2
SR3
SR4
SR5
SR6
SR7
SR8
OS 2000.4.1
2
SR1
1
SR2
SR3
SR5
1
OS 2000.4.1 a
OS 2000.4.2
SR1
SR2
SR3
SR4
SR5a
SR6
SR7a
SR8
SR10
SR11
SR12
SR13
SR14
SR15
SR16
OS 2000.4.3a
SR1
SR3
SR4
SR5
SR6
SR7
SR8
SR9
OS 2000.4.4a
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
OS 2000.4.5a
SR1
SR2
OS 2000.4.5b
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
SR17
SR18
SR19
SR20
SR21
OS 2000.4.6
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
MCS-7815-I1-CC1
MCS-7815-I1-CC2
MCS-7815-I2-CCX1
3
MCS-7825-I1-CC1
MCS-7825-H1-CC1
MCS-7825-H2-CCX1
MCS-7825-I2-CCX1
MCS-7825-H3-CCX1
MCS-7825-I3-CCX1
MCS-7835-H1-CC1
MCS-7835-I1-CC1
MCS 7835-I1 - x346r
single-cpu retrofit
MCS-7835-H1-DL380-G4
single CPU retrofit
MCS-7835-H2-CCX1
MCS-7835-I2-CCX1
MCS-7845-I1-CC1
MCS-7845-H1-CC1MCS-7845-I1
x346r double-cpu retrofit
MCS-7845-H1-DL380-G4
double-cpu retrofit
MCS-7845-H2-CCX1
MCS-7845-I2-CCX1
IBM xSeries 306 3.0 GHz
IBM xSeries 306 3.4 GHz
IBM xSeries 306m 2.8 GHz
IBM xSeries 306m 3.4 GHz
IBM xSeries 3250 Dual-core Xeon 2.13
GHz
IBM xSeries 346 3.4 GHz Single Xeon
IBM xSeries 346 3.4 GHz Dual Xeon
IBM xSeries 3650 Single Xeon 2.33
GHz
IBM xSeries 3650 Dual Xeon 2.33 GHz
HP DL 320 3.4 GHz G3
HP DL 320-G4 2.8 GHz
HP DL 320-G4 3.4 GHz
HP DL 320 G5 Dual-core 2.13GHz
HP DL 380-3.4GHz G4 Single Xeon
HP DL 380-3.4 GHz G4 Dual Xeon
HP DL 380-G5
5
6
Single Dual-core Xeon
HP DL 380-G5
Dual Dual-core Xeon
Cisco IP Phone 7902 (SCCP)
Cisco IP Phone 7905G (SCCP)
Cisco IP Phone 7910 (SCCP)
Cisco IP Phone 7911G (SCCP)
Cisco IP Phone 7912 (SCCP)
Cisco IP Phone 7921G (SCCP)
Cisco IP Phone 7940 (SCCP)
Cisco IP Phone 7941G (SCCP)
Cisco IP Phone 7941G -GE (SCCP)
Cisco IP Phone 7960 (SCCP)
Cisco IP Phone 7961G (SCCP)
Cisco IP Phone 7961G-GE (SCCP)
Cisco IP Phone 7970 (SCCP)
Cisco IP Phone 7971 (SCCP)
Cisco IP Phone 7985 (SCCP)
Cisco IP Phone 7911G (SIP)
Cisco IP Phone 7941G (SIP)
Cisco IP Phone 7941G -GE (SIP)
Cisco IP Phone 7961G (SIP)
Cisco IP Phone 7961G-GE (SIP)
Cisco IP Phone 7970 (SIP)
Cisco IP Phone 7971G (SIP)
Cisco IP Phone 7942 (SCCP & SIP)
Cisco IP Phone 7962 (SCCP & SIP)
Cisco IP Phone 7945 (SCCP & SIP)
Cisco IP Phone 7965G (SCCP &
SIP)
Cisco IP Phone 7975 (SCCP & SIP)
Cisco IP Communicator (SCCP)
7
Cisco IP Phone 7911G (SCCP)
Cisco IP Phone 7912 (SCCP)
Cisco IP Phone 7921G (SCCP)
Cisco IP Phone 7940 (SCCP)
Cisco IP Phone 7941G (SCCP)
Cisco IP Phone 7941G -GE (SCCP)
Cisco IP Phone 7960 (SCCP)
Cisco IP Phone 7961G (SCCP)
Cisco IP Phone 7961G-GE (SCCP)
Cisco IP Phone 7970 (SCCP)
Cisco IP Phone 7971G (SCCP)
Cisco IP Phone 7911G (SIP)
Cisco IP Phone 7941G (SIP)
Cisco IP Phone 7941G -GE (SIP)
Cisco IP Phone 7961G (SIP)
Cisco IP Phone 7961G-GE (SIP)
Cisco IP Phone 7970 (SIP)
Cisco IP Phone 7971G (SIP)
Cisco IP Phone 7942 (SCCP &
SIP)
Cisco IP Phone 7962 (SCCP &
SIP)
Cisco IP Phone 7945 (SCCP &
SIP)
Cisco IP Phone 7965G (SCCP &
SIP)
Cisco IP Phone 7975 (SCCP &
SIP)