Cisco Cisco Customer Response Solution Downloads Design Guide

Appendix C, Unified CCX Integration with LDAP Server, provides information about directory 
services.

The Index helps you find information in this guide.

The following table lists the revision history for this document.

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several 
ways to obtain technical assistance and other technical resources. These sections explain how to obtain 
technical information from Cisco Systems.

You can access the most current Cisco documentation at this URL:

You can access the Cisco website at this URL:

You can access international Cisco websites at this URL:

You can access more information about Unified CCX at this URL:

You can access all of the Unified CCX 4.1 documentation at this URL: 

Cisco documentation and additional literature are available in the Product Documentation DVD package, 
which may have shipped with your product. The Product Documentation DVD is updated regularly and 
may be more current than printed documentation.

July 18, 2006

First draft review

January 4, 2007

Final draft review

March 2, 2007

Draft for posting